Mandarin Oriental
Publiée
Guest Services Manager
À propos du poste
Responsibilities:
- Attend to guest's requests and complaints
- Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
- Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
- Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
- Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
- Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
- Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
- Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager
- Take charge during emergency until General Manager and Hotel Manager arrives
Advertised: Singapore Standard Time
Applications close:
- Département: Relations client
