Housekeeping Coordinator

Mandarin Oriental, Costa Navarino  is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It is comprises 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino is an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

Scope of Position

To collect information and communicate efficiently with all departments of the hotel, to ensure that the information is correctly communicated, and guest requests are fulfilled in a professional and timely manner. To log all maintenance requests in the Hotsos system and to ensure that all issues are resolved. To be responsible for the Lost&Found system, logging and storing. To ensure that all devices are brought back and logged as per policy.

Responsibilities

• Answer all telephone calls diverted to the Housekeeping office
• Ensure that all colleagues log in and out their used devices
• Keep track of any incoming requests in log book and make sure to follow up accordingly
• Coordinate and distribute guest requests and ensure they are addressed
• Manage early arrivals/VIPs’ special requests by continuously providing update for Housekeeping Supervisors on priority of rooms needed
• Update additional credits/rollaway beds and baby cots
• Enter any maintenance requests into hotsos system
• Log and store all Lost&Found items together with the Housekeeping Manager
• Follow all standards, such as MOQA, LQE, LQA, Forbes and FLHSS&E at all times
• Ensure that the key distribution system is well-maintained and inventory record is updated
• Record all late/absent colleagues on designated attendance sheet
• Monitor occupancy status of guest rooms on a constant basis
• Keep accurate record of all general cleaning materials/carpet, shampoo/drapery maintenance/chandelier, cleaning materials
• Keep accurate record of Room Attendant and House Attendant productivity
• Administer and coordinate Lost & Found with the Security Department
• Maintain accurate record of all receivables into the department
• Evaluate shift assignments and prioritize work load
• Assist the Housekeeping Supervisor in opening up the guest room distribution including managing variances between Room Attendants scheduled versus needed
• Follow Housekeeping Supervisors direction and call in employees, if necessary
• Ensure all letters and packages are delivered in a timely manner and records are kept regularly
• Plug in time and attendance with the Executive Housekeeper
• Order supplies and amenities as given by the Executive Housekeeper
• Print and organize daily reports for Executive Housekeeper
• Keep the housekeeping office and the work area tidy and clean
• Help any colleague with question in regard to leave, off days, and schedules
• Help and support any other area, like public area, back of house, etc., if necessary

Skills & Qualifications

• European passport holder
• Senior High School Diploma or equivalent.
• Vocational Diploma in Hospitality related subject is an advantage.
• Minimum 1 year experience working in a luxury hotel environment.
• A minimum of 1 year Housekeeping experience in luxury hotels
• Prior experience with HotSOS is an advantage.
• Clear communication: effective verbal and written communication skills in English is required.
• Ability to plan and organize large projects.
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
• Strong problem-solving skills.
• Physical capabilities to stand for a long period of time.
• Flexibility to work overnight as required.

Advertised: 21 Mar 2024 GTB Standard Time
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