Pool Food Runner

The Company

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts.  The Group now operates or has under development 36 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests.  It is an urban resort with a Miami’s only private beach and Florida’s only 5 Star Spa. 

Scope of Position

The Pool Food Runner is responsible for, but not limited to, the overall service of the Pool guests.

Organizational Structure

The Pool Food Runner will report directly to the Pool Operations Manager.

Duties and Supporting Responsibilities

1. Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
2. Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
3. Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
4. Arrive to work on time
5. Make sure that the pool deck is free from debris
6. Wipe all glass tables and accompanying chairs to make certain they are clean and dry
7. Clearing, cleaning, and arranging guests’ tables and chairs before, during, and after use
8. Place set up on lunch tables, following approved standards
9. Deliver all needed food orders from the main kitchen
10. Place clean dishware in all kitchen stations and replenish if needed during the day
11. Provide clean dishware for the outside server/kitchen station
12. Provide empty receptacles for BOH, pool and beach area
13. Have basic knowledge of Pool/Beach food and drink menus
14. Communicate any orders or request with servers/supervisor
15. Retrieve cleaned silverware and napkins
16. Polish silverware and roll it using napkins
17. Remove used dishes and unused items from guests’ tables
18. Clean tables using approved chemicals
19. Make certain that the pool and beach area is free from debris at end of shift
20. Empty all trash receptacles from BOH, pool and beach area
21. Attend all daily and monthly meetings
22. Attend all required programs sponsored by Human Resources
23. Engage in polite conversations with guests when appropriate
24. Remain visible to guests in the pool or the beach area
25. Additional duties include but are not limited to:

• Handle cash and/or credit cards
• Arriving early/Leaving late on high business periods
• Securing pool and beach areas for approaching storms
• Informing guests of any approaching storms
• Assist supervisor and/or manager in daily operational needs
• T.I.P.S. training with serving alcohol to guests
• Multi-cultural sensitivity

Mandarin Oriental reserves the right to add, delete, change or modify the job, duties and responsibilities described in this Job Description, at the company’s discretion, at any time with appropriate notice. 

Advertised: 03 Apr 2024 Eastern Daylight Time
Applications close: