Complex Director of Food & Beverage - Franchised

Job Number 24058300
Job Category Food and Beverage & Culinary
Location Marriott New York JFK Airport, 135-25 142nd Street, Jamaica, New York, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Chartwell Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

JOB SUMMARY

Pay: $125000

Key Responsibilities:

Administration

• Prepare weekly and monthly forecasts ensuring forecast accuracy to 5%.
• Create and implement procedures for new programs.
• Assist in conducting weekly/monthly departmental meetings.
• Ensure attendance at the weekly meetings.
• Prepare communication plans to ensure that all new initiatives are rolled out effectively
• Create and implement a Marketing Strategy for Food and Beverage
• Monthly ROI report on initiatives to the Concrete Hospitality team
• Manage the creative request process ensuring that the creative is authentic and on brand. 

Financial Aspects

• React with urgency to any forecasted sales and profit shortfalls to budget.
• Recommend and assist in the implementation of activity to stimulate short-term sales revenue where required
• Maintain budget Food Cost.
• Maintain budget Beverage Cost.
• Ensure that payroll is signed off and submitted on time for FOH Departments.
• Ensure Vacation / Holiday / Sick and Personal days are tracked and logged with HR for Record.
• Ensure labor costs are in line, work to remove OT hours, and maintain productivity levels throughout all FOH positions
• Work to increase average check and drive more covers constantly

Employee Relations

• Monitor and identify training needs within the FOH.
• Assist/Ensure the development of formal training plans and service standards
• Ensure all new employees are fully inducted into each department.
• Conduct performance feedback for all relevant staff as and when required.
• Ensure that disciplinary interviews and counseling sessions are executed appropriately and be involved when necessary.
• Ensure that TIPS Training is conducted and each staff member remains in compliance
• Develop and mentor all staff when possible.
• Establish and monitor effective employee relations.

Miscellaneous

• Monitor FOH personnel to ensure that guests receive prompt, cordial attention and personal recognition.
• Communicate with BOH
• Schedule and regularly conduct routine inspections of equipment and areas under the control of FOH Management Staff.
• Advise and implement the policy of Recruitment, Scheduling, Menu development, Drinks Development, Staff Training, and Opening procedures about focused meal periods.

General Duties

• Attend any meetings training sessions or courses as required.
• Attend weekly manager meetings
• Assist fellow employees to perform similar or related jobs as and when necessary.
• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to our guests.
• Continuously seek opportunities to learn and improve knowledge of the job.
• Undertake any reasonable request made by a member of management.
• Ensure all purchasing is taken care of inside current budgeting.
• Oversee Staff Schedules to minimize overtime where possible
• Open and close restaurant ensuring the highest standards are achieved.
• Create and maintain employee banks, ensuring 100% accuracy
• Collect employee cash-outs with a focus on accuracy.
• Perform basic duties for tip pool
• Responsible for ensuring that all guests have an engaging, dynamic experience.
• Create, manage, and execute a programming strategy for the restaurant, lounge, and entertainment areas at the hotel
• Manage third-party software relationships with programs including but not limited to Triple Seat, Delphi, Open Table, Seven Rooms, Resy, etc. 
• Prepare and execute annual marketing plans
• Manage & market special events Sales and Marketing – eg. NYE, Halloween, Fashion Week, pop-ups & other relevant events
• Manage Social Media in conjunction with partners for guest engagement.
• Manage music programs in venues and ensure that they are compliant.
• Be involved in the recruitment and placing of door people and table hosts when necessary ensuring “it” factor
• Establish and foster new relationships that drive revenue and increase brand awareness for the properties
• Develop signature promotional nights for all F&B outlets
• Manage the booking of DJs and entertainment.
• Manage F&B VIP services program for all venues.
• Guest follow through with all reservations
• Develop strategies to increase share from competitors

Guest and Public Relations

• Meet regular and VIP guests as needed.
• Create and maintain a personal and respectful rapport with regular guests.
• Entertain existing and potential clients to maintain customer loyalty.
• Create and implement a Marketing Strategy
• Maintain a relationship with our PR company

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• To be fully conversant with all fire and emergency procedures.
• Ensure that all staff within the division works in a manner, which is safe and unlikely to give the risk of harm or injury to themselves or others.
• Stimulate and encourage a general awareness of health and safety concerning all tasks and activities undertaken in the division.
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, and appearance of all employees.
• Maintain a Health Department Grade A Health Code
• Hold an NYS Sanitation Certification in good standing

 

Job Requirements

To be fully conversant with:

• Restaurant fire procedures.
• Restaurant security procedures.
• Restaurant health and safety policy and procedures.
• Current licensing regulations
• Short and long-term marketing promotions.

 

Description of Pay and Benefits

• Competitive salary based on experience 
• Paid Time off 
• Health Benefits
• Sick Time

 

This company is an equal opportunity employer.

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