Marriott Worldwide

Publiée

Event Management - Franchised

À propos du poste

Job Number 24044976
Job Category Event Management
Location Renaissance ClubSport Aliso Viejo Laguna Beach Hotel, 50 Enterprise, Aliso Viejo, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Leisure Sports. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

RENAISSANCE CLUBSPORT

Orange County's premier resort style Hotel and Sports Fitness club is seeking to discover engaging ambassadors to join the Hotel Sales team. Renaissance ClubSport is a unique concept featuring a 174-room boutique style Four Diamond Hotel, 5,500 sq. ft. Meeting Space, 75k sq. ft. Sports Fitness Club, Day Spa, Restaurant, Deli, Sports Bar and Lounge. The Sports Fitness Club includes an aquatic center featuring a 25 yard lap pool, exercise pool, adult outdoor spa and children's area, which includes a wading pool, children's outdoor spa and Splash Park.

EVENT MANAGER

MISSION

Achieve banquets and catering sales goals on a monthly basis. Service all banquet functions, whether booked by group rooms or by catering and supervise the events operations team. To follow all Renaissance ClubSport standard operating procedures and policies to ensure that all events are executed flawlessly, with consistently high levels of customer service, laying the foundation for customer loyalty.

REPORTS TO

Hotel General Manager

DRIVERS OF SUCCESS

Personable, Friendly Demeanor
Customer Service Obsession
Attention to Detail, Commitment to Quality
Communication Skills
Organization Skills, Ability to Handle Multiple Tasks
Computer (word processing, spreadsheet, PMS, MARSHA, SFA and Delphi) Skills

Professionalism, Responsibility

PRIMARY RESPONSIBILITIES

Contact client within 24 hours of event turnover from Sales Manager or Catering Director
Detail EO’s and send to client for signature
Upgrade and up-sell menus
Utilize corporate event planning packages and spa packages
Be aware of the forecast and budget, and where we need to fill holes; be profit minded
Finalize rooming list and guarantees
Ensure proper credit for direct billing; secure a method of payment
Process rooming list; complete all changes and cancellations for groups; prepare group guest lists prior to arrival and release rooms as necessary
Ensure all agreements or contracts are correct and distributed to all appropriate parties
Identify and fill client needs for event space, audio visual and catering
Contact client 72 hours prior to event to confirm arrangements and obtain final guarantees
Inspect operations daily
Maintaining a high level of customer satisfaction and quality standards
Conducting site inspections for prospective customers
Contact client within 24 hours of event for feedback and to thank them for their business
Send client thank you letter with meeting planner survey
Hold file for 60 days or until billing is finalized
Process all travel agent commission check requests for all group room blocks
Be familiar with honored guest and Marquis procedures if applicable
Have knowledge of advance deposits procedures, posting checks in PMS prior to group arrival
Maintain a close working relationship with Culinary Team, Event Operations, Food & Beverage Manager, and Revenue Management
Identify and recommend new ideas, methods, and markets
Other responsibilities or projects as assigned by the Hotel General Manager