Marriott Worldwide
Publiée
Restaurant Receptionist
À propos du poste
Job Number 24058816
Job Category Food and Beverage & Culinary
Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
**Must have Japanese citizenship or Eligible work in Japan permit holder**
POSITION SUMMARY
Answer phones, take dining reservations, and enter diner information into reservation system. Maintain wait list and quote accurate wait time. Make appropriate seating decisions using station rotation chart. Organize seating for large and special needs groups. Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Maintain cleanliness of work areas throughout the day. Monitor dining rooms for seating availability, service, and safety. Communicate with guests and other employees to meet guest needs and ensure staff is working together as a team.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
電話応対、食事の予約受付、食事客の情報を予約システムに入力する。ウェイティングリストを管理し、正確な待ち時間を見積もる。ステーションローテーションチャートを使って適切な座席を決める。大人数のグループや特別なニーズのあるグループの座席を整理する。お客様をお迎えし、人数を確認する。清潔で空いているテーブルを探し、椅子を引き出し、清潔で最新のメニューをお客様の前に置くなどして、お客様を着席させる。ゲストをダイニングルームに案内し、必要な援助を提供する。テーブルセッティングが適切であり、各ゲストにナプキン、清潔な銀食器、その他標準的なテーブルセッティングに必要なものが用意されていることを確認する。一日中、仕事場を清潔に保つ。空席状況、サービス、安全性についてダイニングルームを監視する。ゲストや他の従業員とコミュニケーションをとり、ゲストのニーズに応え、スタッフがチームとして協力し合っていることを確認する。
従業員の採用、トレーニング、スケジュール管理、評価、カウンセリング、懲戒、動機付け、コーチングにおいて経営陣を補佐し、模範となる。会社、安全、セキュリティに関するすべての方針と手順に従うこと。事故、怪我、危険な作業状況をマネージャーに報告すること。制服と身だしなみが清潔でプロフェッショナルであることを確認し、機密情報の守秘義務を守り、会社の資産を保護する。会社の基準に従い、すべてのゲストを歓迎し、謝意を表す。明確でプロフェッショナルな言葉遣いで他人と話し、適切なエチケットで電話に出る。他の従業員と良好な関係を築き、維持し、チームが共通の目標を達成できるようサポートし、他の従業員の懸念に耳を傾け、適切に対応する。期待される品質と基準を確実に守る。長時間立ったり、座ったり、歩いたりする。介助なしで10ポンド以下の重量物を移動、持ち上げ、運び、押し、引き、置く。上司の要請により、その他の妥当な職務を遂行すること。
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Job Category Food and Beverage & Culinary
Location The Westin Yokohama, 4-2-8 Minatomirai, Yokohama, Kanagawa, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
**Must have Japanese citizenship or Eligible work in Japan permit holder**
POSITION SUMMARY
Answer phones, take dining reservations, and enter diner information into reservation system. Maintain wait list and quote accurate wait time. Make appropriate seating decisions using station rotation chart. Organize seating for large and special needs groups. Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Maintain cleanliness of work areas throughout the day. Monitor dining rooms for seating availability, service, and safety. Communicate with guests and other employees to meet guest needs and ensure staff is working together as a team.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
電話応対、食事の予約受付、食事客の情報を予約システムに入力する。ウェイティングリストを管理し、正確な待ち時間を見積もる。ステーションローテーションチャートを使って適切な座席を決める。大人数のグループや特別なニーズのあるグループの座席を整理する。お客様をお迎えし、人数を確認する。清潔で空いているテーブルを探し、椅子を引き出し、清潔で最新のメニューをお客様の前に置くなどして、お客様を着席させる。ゲストをダイニングルームに案内し、必要な援助を提供する。テーブルセッティングが適切であり、各ゲストにナプキン、清潔な銀食器、その他標準的なテーブルセッティングに必要なものが用意されていることを確認する。一日中、仕事場を清潔に保つ。空席状況、サービス、安全性についてダイニングルームを監視する。ゲストや他の従業員とコミュニケーションをとり、ゲストのニーズに応え、スタッフがチームとして協力し合っていることを確認する。
従業員の採用、トレーニング、スケジュール管理、評価、カウンセリング、懲戒、動機付け、コーチングにおいて経営陣を補佐し、模範となる。会社、安全、セキュリティに関するすべての方針と手順に従うこと。事故、怪我、危険な作業状況をマネージャーに報告すること。制服と身だしなみが清潔でプロフェッショナルであることを確認し、機密情報の守秘義務を守り、会社の資産を保護する。会社の基準に従い、すべてのゲストを歓迎し、謝意を表す。明確でプロフェッショナルな言葉遣いで他人と話し、適切なエチケットで電話に出る。他の従業員と良好な関係を築き、維持し、チームが共通の目標を達成できるようサポートし、他の従業員の懸念に耳を傾け、適切に対応する。期待される品質と基準を確実に守る。長時間立ったり、座ったり、歩いたりする。介助なしで10ポンド以下の重量物を移動、持ち上げ、運び、押し、引き、置く。上司の要請により、その他の妥当な職務を遂行すること。
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
- Département: Réception
