Rixos - Sharm El Sheikh
Publiée
Night Manager
À propos du poste
Job Description
The Night Manager is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering.
- Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Fairmont standards
- Ensure staff have their breaks, according to the number of hours worked
- Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times
- Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy
- Be fully competent in all reception and cashier duties
- Cover all shifts if required
- Cover Rooms Coordinator shifts if required
- Liaise with other Departments in regards to special guest requirements (i.e. Uniform/Guest Services, Florist, Housekeeping, In Room Dining)
- Be present at the Reception/Front Desk whenever possible
- Deal promptly and effectively with any complaints
- Meet and greet VIP guests
- Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible
- Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
- Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows
- Liaise with Concierge to ensure swift baggage dispatch and collection
- Follow up on late cancellations and no shows and charge when appropriate
- Inform the receptionist/cashiers of new memo’s during the handover
- Check the next day’s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory
- Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents
- Deal with room moves, and ensure seamless communication of these with the relevant departments
- Check potential room revenue for any discrepancies and do necessary corrections
- Balance the screen (room types) for next day
- Maintain amicable and co-operative working relations with all other departments
- To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training Manager
- Ensure enough supplies of all stationary items are in storage
- Assist the Director of Front Office and Assistant Director of Front Office in all aspects of the department and ensure service standards are followed
- Manage any emergencies on the desk and take necessary actions
- Follow up all audit points with regards to LQA, JD Powers, etc..
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- The Night Manager may be required to carry out other duties, directed by the Assistant Director of Front Office
Qualifications
- Previous Front Office experience in supervisory/management capacity in a 5 star or Luxury property is required.
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Excellent written and verbal communication, interpersonal and leadership skills
- Fluency in English; additional languages are a plus
- Département: Housekeeping
À propos de vous
L'entreprise
Rixos Hotels, established in 2000, is one of the world’s fastest growing, luxury hotel chains. Dedicated to offering traditional Turkish hospitality and a unique spa experience in the finest surroundings and luxury ambience, Antalya based group owns and operates premium resorts & villas including city hotels in key regions as diverse as Turkey, Europe, CIS Countries, North Africa and Middle East.
Rixos Hotels portfolio of exceptional properties is sited in prime and historic locations. With more than 6,500 staff serving all its properties, Rixos Hotels have developed an innovative guest experience that blends the best of the new and old. Designed to offer a unique luxury long stay experience, the Rixos villas are beautifully furnished. Tailor-made service with private butler and concierge is the ultimate choice of the world’s most distinguished travelers. At the heart of every Rixos hotel is a revitalizing Wellness and Spa Center with an authentic Turkish Hammam, offering a unique spa treatment, menu and atmosphere.
Known for their hospitality, attentive personalized service and fine cuisine, Rixos Hotels received global recognition and top ratings from distinguished specialist professional bodies such as the American Five Star Diamond Award, Conde Nast, World Travel Awards and Great Hotels of the World.
