Catering Sales & Events Manager

Job Description

Overview: This sales and service position is responsible for generating catering revenue, managing events, and working collaboratively with the Food & Beverage and Culinary team. The Catering Sales & Events Manager is responsible for prospecting new business, securing repeat business opportunities, guiding planners through the planning process, and executing terms of contracts.

• Responsible for all aspects of the sales process, from receiving inquiries to creating initial proposals, negotiating rates/availability and food and beverage, contracting, collecting payments, and coordinating and executing event and guestroom details during the program dates.
• Understand the competitive landscape and do what it takes to secure a business that meets or exceeds revenue expectations and profit goals.
• Solicit new and repeat clients using multiple channels, such as networking events, outside calls, proactive sales efforts, and marketing.
• Work with team members to maximize the hotel’s function space.
• Work closely with appropriate Departments to find solutions to operational challenges that impact the effectiveness of overall sales/catering/event services performance.
• Foster a positive work environment that boosts morale and productivity and improves communication between managers, clients, and other departments.
• Create accurate and professional quality Contracts, Group Resumes, Event Orders, Diagrams, and other communication forms as necessary.
• Negotiate food & beverage banquet prices, function space, and hotel services within approved departmental booking guidelines.
• You must meet or exceed monthly and quarterly sales revenue goals to achieve the annual budget.
• Professionally represent the resort and Rosewood Hotels & Resorts in community and industry organizations and trade events, including sales trips.
• Find up-sell opportunities and identify sources for increased ancillary revenue.
• Conduct resort site tours, client planning visits, and throughout the program's execution to maximize the customer experience and increase ancillary hotel revenue.
• Perform to luxury service standards when working with both external and internal customers.
• Set up, lead, and review pre- and post-conference reviews and billings with the client and hotel departments.
• Review all invoices sent to the client; the invoice should be accurate and timely to maximize the business return.
• Responsible for the compilation of all cancellation/attrition charges for each group.
• Complete administrative duties as required.
• Attend weekly BEO, Resume, and other internal meetings as required.

Language: Required to speak, write, and read fluently in English.

Education: Bachelor’s Degree or an equivalent combination of an international degree in Hotel Management or progressive work-related experience.

Experience: Two years of progressive luxury resort sales and/or equivalent experience.

Skills:

• Strong selling and interpersonal skills.
• High level of creativity and attention to detail.
• Ability to handle multiple tasks and make decisions in a fast-paced, client-driven environment.
• Strong problem-solving skills and ability to handle difficult situations and/or guests.
• Strong computer knowledge in Windows environment and proficiency in property and catering management systems (preferably Opera and Delphi FDC/Sales Force).

The salary range for this position is $75,000 to $85,000. This is the pay range for this position that the Hotel reasonably expects to pay. [If applicable: This position also may be eligible for bonuses.] Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, location, and education.

About Us

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community. The 16-acre residential-style estate is designed with style, grace, and glamour featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.