Director of Rooms
À propos du poste
Job Description
POSITION OVERVIEW :
The Director of Rooms will lead, manage, and organize all aspects of the Rooms division. This individual will be responsible for overall operation of the Front Office, Guest Services, Guest Relations, Housekeeping, Butler Services and the Explorers Kids Club teams.
RESPONSIBILITIES :
• Manage, support and motivate the Rooms Division team to deliver a legendary experience to guests
• Initiate, implement and monitor processes and procedures to ensure consistently high standards
• Supervise, direct, coordinate, influence and persuade Associates in order to maintain service standards of hotel.
• Interact and communicate effectively with all internal guests, peers, group & management team
• Control and optimize the Rooms Division’s departmental profit maximizing revenue and minimizing costs
• Assure that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as supplies and equipment.
• Work closely with Reservations, Sales and the Front Office teams to maximize rate, occupancy and total revenue.
• To actively participate in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximize yield and overall profits
• Assist in preparing business forecasts and Annual Budget for the division.
• Monitor productivity guidelines for all Rooms departments, maximizing profits
• Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met
• Ensure up-to-date knowledge of areas through “hands on” involvement ; regularly assisting in undertaking duties to maintain high standards
• Delegate operational responsibilities and allocate resources within the department to maximize efficiency; reviews work rosters and ensure manpower costs are in line with the budgetary requirements.
• Review Rosewood Baha Mar's quality standards on a regular basis and ensuring they are maintained and delivered at all times
• Communicate performance standards and expectations throughout the Department, in a way that drives and motivates internal guests to take action and accountability
• Establish and maintains an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings and monthly dialogue sessions)
• Responsible for the recruitment, in conjunction with Human Resources, of internal guests
• Identify training and development needs on an ongoing basis through hands on support and frequent interaction with internal guests
• Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values.
• Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.
• Manage customer feedback effectively, uses customer issues and compliments to activate long term improvements in products and services, sharing best practice across the organization
• Establish and implement annual objectives for the Rooms departments.
• Work closely with Hotel Manager in supporting and achieving the hotel's goals and objectives.
QUALIFICATIONS:
• Experience: Minimum five years’ experience in a similar capacity for a luxury or ultra-luxury property.
• Education: College degree or equivalent work experience.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize,
organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Prior heavy exposure to Front Office and Housekeeping
• Language: Required to speak, read and write English, with fluency in other languages preferred.
About Us
Nestled against the famed sands of Cable Beach, Nassau, the Bahamas, Rosewood Baha Mar is island hospitality at its finest. This is a place that wears its British colonial heritage proudly on its sleeve, while melding it with every global amenity imaginable. Mere steps from the sea, the Baha Mar complex is home to a beachfront casino, giving a pleasurable edge to every sun-kissed holiday. A stunning mix of intuitive service, culinary treasures and Bahamian culture, Rosewood Baha Mar offers a range of authentic restaurants and an array of distinctive Bahamian artwork. Minutes away the bustle of downtown Nassau awaits, the Bahamian capital providing a lively contrast to the serenity and tranquility of the resort. Epitomizing relaxed oceanfront living at its best, Rosewood Baha Mar gives every guest a gilded glimpse into the soul of the islands, gracing every holiday not only with crystal waters and pure white sands, but also warmth, joy and opportunity. Truly, this is a destination to be savored, and explored.
POSITION OVERVIEW :
The Director of Rooms will lead, manage, and organize all aspects of the Rooms division. This individual will be responsible for overall operation of the Front Office, Guest Services, Guest Relations, Housekeeping, Butler Services and the Explorers Kids Club teams.
RESPONSIBILITIES :
• Manage, support and motivate the Rooms Division team to deliver a legendary experience to guests
• Initiate, implement and monitor processes and procedures to ensure consistently high standards
• Supervise, direct, coordinate, influence and persuade Associates in order to maintain service standards of hotel.
• Interact and communicate effectively with all internal guests, peers, group & management team
• Control and optimize the Rooms Division’s departmental profit maximizing revenue and minimizing costs
• Assure that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as supplies and equipment.
• Work closely with Reservations, Sales and the Front Office teams to maximize rate, occupancy and total revenue.
• To actively participate in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximize yield and overall profits
• Assist in preparing business forecasts and Annual Budget for the division.
• Monitor productivity guidelines for all Rooms departments, maximizing profits
• Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met
• Ensure up-to-date knowledge of areas through “hands on” involvement ; regularly assisting in undertaking duties to maintain high standards
• Delegate operational responsibilities and allocate resources within the department to maximize efficiency; reviews work rosters and ensure manpower costs are in line with the budgetary requirements.
• Review Rosewood Baha Mar's quality standards on a regular basis and ensuring they are maintained and delivered at all times
• Communicate performance standards and expectations throughout the Department, in a way that drives and motivates internal guests to take action and accountability
• Establish and maintains an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings and monthly dialogue sessions)
• Responsible for the recruitment, in conjunction with Human Resources, of internal guests
• Identify training and development needs on an ongoing basis through hands on support and frequent interaction with internal guests
• Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values.
• Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.
• Manage customer feedback effectively, uses customer issues and compliments to activate long term improvements in products and services, sharing best practice across the organization
• Establish and implement annual objectives for the Rooms departments.
• Work closely with Hotel Manager in supporting and achieving the hotel's goals and objectives.
QUALIFICATIONS:
• Experience: Minimum five years’ experience in a similar capacity for a luxury or ultra-luxury property.
• Education: College degree or equivalent work experience.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize,
organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Prior heavy exposure to Front Office and Housekeeping
• Language: Required to speak, read and write English, with fluency in other languages preferred.
About Us
Nestled against the famed sands of Cable Beach, Nassau, the Bahamas, Rosewood Baha Mar is island hospitality at its finest. This is a place that wears its British colonial heritage proudly on its sleeve, while melding it with every global amenity imaginable. Mere steps from the sea, the Baha Mar complex is home to a beachfront casino, giving a pleasurable edge to every sun-kissed holiday. A stunning mix of intuitive service, culinary treasures and Bahamian culture, Rosewood Baha Mar offers a range of authentic restaurants and an array of distinctive Bahamian artwork. Minutes away the bustle of downtown Nassau awaits, the Bahamian capital providing a lively contrast to the serenity and tranquility of the resort. Epitomizing relaxed oceanfront living at its best, Rosewood Baha Mar gives every guest a gilded glimpse into the soul of the islands, gracing every holiday not only with crystal waters and pure white sands, but also warmth, joy and opportunity. Truly, this is a destination to be savored, and explored.
- Département: Responsable Hébergement
