Spa Attendant
À propos du poste
Job Description
Sense, A Rosewood Spa at Rosewood Miramar Beach relies upon the flexibility of its staff to ensure the continuity of high standards. As such, this job description is only intended to be a guide to the most regularly performed duties; it does not form part of your contract of employment and is subject to amendment and change as may be considered necessary from time to time.
Overview: To ensure the Spa is kept to the highest standard of cleanliness, to provide a supportive role to all associates, and to ensure that all guests receive the Sense; a Rosewood Spa experience.
Responsibilities:
Experience: 1 – 2 years luxury hotel clientele
General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Language: Required to speak, read, and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort in transporting up to 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
The pay scale for this position is between $19.04 and $19.54/hour. This is the pay range for this position that the Hotel reasonably expects to pay.
About Us
Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community. The 16-acre residential-style estate is designed with style, grace, and glamour featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.
Sense, A Rosewood Spa at Rosewood Miramar Beach relies upon the flexibility of its staff to ensure the continuity of high standards. As such, this job description is only intended to be a guide to the most regularly performed duties; it does not form part of your contract of employment and is subject to amendment and change as may be considered necessary from time to time.
Overview: To ensure the Spa is kept to the highest standard of cleanliness, to provide a supportive role to all associates, and to ensure that all guests receive the Sense; a Rosewood Spa experience.
Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Ensure that standards are maintained at a superior level daily.
- At all times, be flexible, courteous, resourceful, and cheerful. To create a professional environment.
- To work safely and create a safe environment for users of the club
- To know all the safety and fire procedures
- To report for duty punctually, wearing the correct uniform and nametag
- To maintain a high personal appearance and hygiene standard per the hotel's grooming standards.
- To ensure the Sense Spa is kept to the highest standard of cleanliness and complies with health, hygiene, and safety regulations.
- To always check and maintain the Spa ambiance set-up by the minimum standards.
- To greet guests in accordance with the Sense Spa standards and assist the Spa treatment guest in finding the correct locker with a robe, slippers, and towels.
- Escort guests to the spa waiting area, ready for the therapist to greet them before taking them to the treatment room.
- Prepare an adequate supply of cold towels and serve them as directed.
- To report any defects in the spa to the Spa Director.
- To keep stores in a clean and tidy state.
- Handle all cleaning materials in accordance with departmental safety standards and use them according to the manufacturer's instructions.
- To be fully converse with all the spa services to up sell services.
- To strictly monitor all areas throughout the day and complete the daily cleaning schedule.
- To collect all used towels and re-stock clean ones
- To provide support for associates (in particular spa).
- Ensure the locker room is prepped for all users. Individual clients' lockers should be prepared according to the Sense Spa minimum locker set-up.
- To consistently re-stock amenities in locker rooms and other areas.
- To assist with daily preparations for bookings.
- Ensure that all members receive the Sense Spa customer experience.
- Assist all other staff at times of need.
- To inform guests or members of any emergency messages and offer help.
- Attend all departmental and general staff meetings.
- To carry out opening and closing duties as required.
- To adhere to health and safety and emergency procedures by company policy and government regulations.
- All other duties as required.
Experience: 1 – 2 years luxury hotel clientele
General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Language: Required to speak, read, and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort in transporting up to 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
The pay scale for this position is between $19.04 and $19.54/hour. This is the pay range for this position that the Hotel reasonably expects to pay.
About Us
Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community. The 16-acre residential-style estate is designed with style, grace, and glamour featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.
- Département: Spa Sport et Fitness
