Guest Relations Associate / Coordinator

Job Description

Essential duties and responsibilities

• Provide our guests with ultra-luxury customer service striving to go the extra mile at all times by being intuitive, refined and engaging

• Conduct background search of our guests prior to arrival to ensure guest’s recognition

• Foster long-term relationship with VIPs, with the aim of building loyalty and encourage business across various outlets, room stay, and wellness

• Being the lobby ambassador as the primary point of contact for VIPs, assist with enquiries and reservations, liaise with different departments  

• Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms

• Arrange and/or tailor-made amenities, when necessary, for Rosewood VIPs

• For Associate Position, you will have more opportunity to get in touch with guests and work on shift. 

• For Coordinator position, working hours will be fixed from 9am to 7pm and to support administrative work in Guest Relations Team

Requirements

• Bachelor degree holder in hospitality management or equivalent
• Minimum 1-year relevant experience in a sizeable luxury hotel, including internships
• Passionate about a level of service that is personalized and anticipatory with a keen eye for detail
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fluent spoken Cantonese, Mandarin & English is essential. Another language is an advantage
• Strong interpersonal and problem-solving abilities
• Able to multitask, handle pressure and coordinate between different departments
• Previous experience with Opera System is highly preferred

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

About Us

A culmination of the group’s differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood’s high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong’s numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood’s signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.