Conversational AI Designer and Analyst
À propos du poste
* Responsibilities
* Collaborate with stakeholders to design conversational flows and components to increase call center efficiency while maintaining a positive user experience.
* Own the end-to-end delivery of new conversational AI and technology feature implementations.
* Collaborate with vendors and IT resources to implement, test, monitor and maintain designs.
* Design test cases for conversational flows.
* Partner with data engineering and analytics to measure and track impact and ROI of new implementations.
* Monitor and review the conversational AI production system and triage issues for support.
* Review and provide insight into impact of fixes and updates.
* Research latest conversational design principals, capabilities and best practices to provide insight into system changes.
* Work with technical teams to document and create requirements for technical components needed to buildout the conversational IVR.
* Work with analytics and use analytical skills to determine new self-services and functionalities to build to drive ROI.
* Create user experience designs involving generative AI.
* Document requirements from external IT and business teams to deliver on end to end solutions.
* Experience
* 3-5 years designing conversational systems
* Experience with IVR/voice is a plus.
* Proficiency in at least one object-oriented programming language: Python, Java, etc.
* Experience defining and evaluating API's.
* Experience defining and evaluating database design and knowledge sources as it relates to product implementation.
* Fluency in English and knowledge of North American culture, intonation and interaction styles.
* Speech analytics experience.
* Experience working with technical and non-technical audiences.
* Experience breaking business requirements into technical requirements.
* Experience with generative AI and LLM's preferred.
#LI-FB2
* Collaborate with stakeholders to design conversational flows and components to increase call center efficiency while maintaining a positive user experience.
* Own the end-to-end delivery of new conversational AI and technology feature implementations.
* Collaborate with vendors and IT resources to implement, test, monitor and maintain designs.
* Design test cases for conversational flows.
* Partner with data engineering and analytics to measure and track impact and ROI of new implementations.
* Monitor and review the conversational AI production system and triage issues for support.
* Review and provide insight into impact of fixes and updates.
* Research latest conversational design principals, capabilities and best practices to provide insight into system changes.
* Work with technical teams to document and create requirements for technical components needed to buildout the conversational IVR.
* Work with analytics and use analytical skills to determine new self-services and functionalities to build to drive ROI.
* Create user experience designs involving generative AI.
* Document requirements from external IT and business teams to deliver on end to end solutions.
* Experience
* 3-5 years designing conversational systems
* Experience with IVR/voice is a plus.
* Proficiency in at least one object-oriented programming language: Python, Java, etc.
* Experience defining and evaluating API's.
* Experience defining and evaluating database design and knowledge sources as it relates to product implementation.
* Fluency in English and knowledge of North American culture, intonation and interaction styles.
* Speech analytics experience.
* Experience working with technical and non-technical audiences.
* Experience breaking business requirements into technical requirements.
* Experience with generative AI and LLM's preferred.
#LI-FB2
- Département: Data Analyst
À propos de vous
- Langue requise: Anglais.
L'entreprise
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
Conversational AI Designer and Analyst
Temps plein, Indéfini
Date de début du contrat:
