Front Desk Manager
À propos du poste
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.
Qualifications:
- Minimum of two (2) years in a similar role within luxury department head management with teams larger than 13 employees.
- Combination of education equivalent to a diploma in hotel management or any other source of education, training or experience that provides the required knowledge, skills and abilities. Confident, well-groomed appearance with a warm and welcoming demeanor.
- Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution.
- Ability to fulfill the above mentioned Key Responsibilities and all reasonable company requests.
Qualifications:
- Minimum of two (2) years in a similar role within luxury department head management with teams larger than 13 employees.
- Combination of education equivalent to a diploma in hotel management or any other source of education, training or experience that provides the required knowledge, skills and abilities. Confident, well-groomed appearance with a warm and welcoming demeanor.
- Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution.
- Ability to fulfill the above mentioned Key Responsibilities and all reasonable company requests.
- Nombre de postes: 10
- Département: Relations client
À propos de vous
- Langue requise: Anglais.
L'entreprise
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.
Front Desk Manager
Temps plein, 8 mois
Date de début du contrat:
Date d'entrée en fonction (au plus tard):