Royal Island Resort & Spa
Publiée
Spa Receptionist
À propos du poste
Company Description
Royal Island is a faraway island retreat where every day is a new chapter. Located in the heart of the Baa Atoll, less than 20 minutes from Velana International Airport by domestic flight, our all-inclusive resort brings together the intimacy of a village, the spirit of escapism, and the warmth of Maldivian culture. It's a place to wake up to uninterrupted ocean views, connect over soulful South Asian dining, and be inspired by an evergrowing collection of signature excursions and spa experiences.
Job Description
The Spa Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments,
checking the guest into the computer system and charging for services performed. Additionally, assists with transitional cleaning of the spa and relaxation area as needed.
- Maintain a high standard of personal appearance and hygiene as per Araamu spa and the hotel standard.
- Contributes to the moral and team spirit of the spa by maintain with colleges.
- To display all the display items, decorate flower bowls & prepared oil burners and make it Functioning.
- Take care of the spa guest needs. Ensure that supplies are available and that the facilities are kept clean and safe condition at all the time.
- Welcome, assist and provide correct information to the guest about the products and spa policies.
- Must be polite, cordial and helpful whilst ascertaining information.
- Maintain the linen, towels, robes, and toiletries inventory in the changing room. And communicate with the senior supervisor regarding the status of equipment and supply.
- Should repeat and confirm details of reservation (either during or at the end of the conversation).
- To ensure that all the treatment distribution & room allocations are doing a correct way and recheck always.
- Should be leading the guest to the changing room.
- Provide personalized service including spa tours and offer the guest a facility orientation.
- The reception desk should always be neat and clean in appearance.
- The bill should be clearly itemized and correspond to the price list and get signature of the guest.
- Should check all the departure bills and hand over to the cashier department.
- Handover the bills and day end report to the cashier and accounts department.
- Perform any additional duties as May requested by the supervisor or head of the department.
- Report any observed or known safety hazards, or unsafe practice and procedures to the supervisor
- Handle and resolve guest issues or complaints according to direction of senior spa Supervisor.
Qualifications
Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR
Minimum of 1 year of employment within a Hotel environment or Spa
Skills
Communication skills
Excellent problem solving & time management skills
Able to work long hours and a team player
Additional Information
- Département: Administration
À propos de vous
See Description
- Langue requise: Anglais.
L'entreprise
Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.