Royal Island Resort & Spa
Publiée
Supervisor - Guest Service
À propos du poste
Company Description
Royal Island is a faraway island retreat where every day is a new chapter. Located in the heart of the Baa Atoll, less than 20 minutes from Velana International Airport by domestic flight, our all-inclusive resort brings together the intimacy of a village, the spirit of escapism, and the warmth of Maldivian culture. It's a place to wake up to uninterrupted ocean views, connect over soulful South Asian dining, and be inspired by an evergrowing collection of signature excursions and spa experiences.
Job Description
- Adhere rules and regulation of the resort.
- Promptly and courteously handle all the guest arrival and departure, follow procedure.
- Escort the arrival guests to their room.
- Provide general information to guests on arrival before departure and promotional information’s about resort facilities, services and all the outlets.
- Handle the VIPs, CIPs, Tour Operators, Travel Agents, FAM trips where appropriate.
- Monitor and follow up for the arrangements for guests with special requests (e.g., repeaters, honeymooners, birthdays, anniversaries, handicapped).
- Monitor that all in-house guests are being well looked after.
- Handle guest complaints, requests and emergencies where appropriate.
- Provide courtesy calls to VIPs, repeaters, sick and long stay guests (to show them that the resort recognizes their importance and wishes to make their stay as comfortable as possible).
- Maintain and update general information board and excursion board.
- Maintain hygienic condition of the lobby.
- Promoting, Handling and tour guiding of guest excursion.
- Assist sales staff by escorting potential clients for the events and activities.
- Handle resort properties, work equipment’s in a proper manner and follow preventive maintenance procedures.
- Attend any social or promotional gatherings, training, staff activities or general work the Department or Management may hold.
- Provide miscellaneous clerical guest services where appropriate.
Additional Information
- Département: Relations client
À propos de vous
See Description
- Langue requise: Anglais.
L'entreprise
Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.