Operations Manager

Description

Who we are   

 

Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures  

What the role is   

 

The Location Manager is the main leader at the location, providing leadership to all Managers and staff and making sure the location functions optimally while achieving all financial, revenue and experience goals.  

 

What you will be doing  

  

Product    

• Supervise the functioning of all product areas of the location (Front of the House, Back of the House, F&B, Kitchen, CoWork, Experience) optimizing all opportunities 
• Connect with the Country and Global Product leads to ensure proper functioning of products in the location. 
• Ensure location is properly stocked with all the necessary supplies and equipment. 
   

Finance & Accounting    

• Manage the location’s P&L and reporting ensuring that all revenue, costs and data is consistent across all channels 
• Ensure proper accounting recording and compliance with local accounting legalities 
• Controls and systems for accounting on site are followed at all times and are in line with Selina guidelines 
   

Compliance    

• Ensure compliance with all location-applicable laws and practices and report all issues that arise or may cause a disruption to the business 
   

Human Resources    

• Act as direct manager for all the location Managers 
• Lead and support the recruitment and selection process for open positions at the location. 
• Create and manage the staffing plan for the location. 
• Ensure that staffing has a low impact on P & L whilst maintaining high levels of service and experience. 
• Be the location’s main POC for training needs assessment and delivery of training. 
• Revise and manage the location’s payroll, benefits and incentive plans. Supervise the implementation of environmental health and safety plan at the location 
   

Revenue Management    

• Meet and exceed the location’s revenue goals 
   

Sales    

• Establish and manage the sales strategy for the location 
   

Marketing    

• Generate local partnerships to promote the Selina Brand 
• Create and manage the location’s marketing plan following brand guidelines 
• Ensure proper use of the brand guidelines 
   

Experience    

• Support and manage an environment to provide a positive experience in all the Selina Communities (guests/visitors, employees & community). 
• Ensure proper implementation of the experience/programming designed for the location 
• Be present at the location to support team members in providing a great experience. 

 

What you need for the role  

  

• Previous experience as department manager in a Hotel or F&B
• Sound financial management skills
• Excellent communication skills
• English fluent and Native Language of the Location
• Experience working in multicultural environments (preferred)
• Sound understanding of processes and operational efficiency
• Strong people management and negotiation skills
• Solid abilities for reporting and analyzing information for
• decision making

 

Benefits:   

 

-No dress code  
-Pets allowed (as long as your pet is friendly) 
-Multiple online training opportunities 
-On-site cultural events and wellness activities Volunteering with Selina Gives Back; because sharing is caring
-Huge discounts on the Selina experience on your stay, food and fun for you AND your friends and family (you can expect to be even more popular with your friends)
-We give you a birthday - day off
-Incredible referral program 
-Additional country-specific benefits; we can give you more information during the application process. 

 

Location: Ecuador - Baños