Assistant Manager, Rooms

Shangri-La Group

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are now looking for an Assistant Manager, Rooms to join our Global Headquarters under Hotel Operations division in enhancing the overall quality of the guest experience through effective collaboration with corporate managers, third-party service providers, and hotel teams. This includes coaching and directing teams to deliver exceptional service by implementing best-in-class systems, processes, procedures, brand standards, associate development, loyalty marketing, and industry innovations.

As our AssistantManager, Rooms, we will rely on you to:

• Provide overall support to Assistant Vice Presidents, Rooms in all areas strategic, commercial, operational and administrative.
  
  
• Collaborate to create improved processes and management methods to generate higher performance.
  
  
• Support service levels and customer experience data and identify areas of improvement on hotel and/or portfolio level and collect, generate and present relevant data and information.
  
  
• Support Corporate initiative projects including initiation, planning, execution, monitoring, and closure.
  
  
• Assist with on-site hotel diagnostics at selective hotels, develop SMART plans assisting hotel teams to close possible performance gaps.
  
  
• Support all Rooms-related immersion activities for new hotel openings, including the setup of systems, manual and automated processes, training and other Rooms-specific aspects.
  
  
• Support in monitoring and tracking Rooms talents in properties for Corporate and hotel talent pools, facilitating their growth within the Company.
  
  
• Ensure that the Shangri-La Service Culture is practiced at all levels of Rooms operations.
  
  

We are looking for someone who has/is:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Thorough understanding of hotel related operations, systems processes and controls.
• Practical, result-oriented with outstanding communication skills, being able to communicate securely through all levels of the organization.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Excellent communication skills in English and Chinese.
• Knowledge of data distribution processes, channel management, and online platform connectivity has an advantage.