Butler

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Butler based at Island Shangri-La, Hong Kong!

As a Butler, we rely on you to:

• Be responsible for greeting guests, providing a positive and friendly attitude through personal recognition and prompt cordial attention from arrival to departure
• Provide personalize guest services and be the contact point of luxury suite booking guests
• Take responsibility and ownership in creating personal connections, maintain the guest satisfaction and always take initiative to delight our guests
• Provide customized check-in procedures, suite set-up and introduction, offer welcome drink and dining recommendations and bookings
• Include unpacking-packing luggage service, laundry and in-room dining service if guest requested
• Orchestrate the special occasions, assist with in-suite experience and arrangement in order to create memorable moment
• Keep updating the daily guest record / report, aware the guest preference and any allergies and ensure any pending items are handed over at the end of a shift
• Work closely with the team, answer the calls and email in promptly

We are looking for someone who has:

• A Diploma Certificate or above in Hospitality Management or an equivalent qualification is preferred
• Minimum 2 years experience in guest services industry
• Pay attention to detail with organization skills
• Excellent guest service skills, interpersonal skills & communication skills
• Excellent command of Cantonese, English and Mandarin