Front Office Supervisor / Front Office Officer

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Front Office Supervisor / Front Office Officer based at Kerry Hotel Hong Kong!

As a Front Office Supervisor / Front Office Officer, we rely on you to:

• Ensureall interactions with guests are handled professionally
• Perform check-ins and check-outs efficiently
• Perform cashiering functions efficiently
• Supervise the work of junior personnel remaining fair and impartial at all times

We are looking for someone who has:

• Higher Diploma or above in hospitality management or related disciplines
• Minimum of 3 years of relevant experience gained in sizable hotels
• Strong leadership and well-organized
• Customer-oriented, good communications skills and outgoing personality is an advantage
• Excellent command of spoken English, Cantonese and Putonghua
• Able to work independently and under pressure
• Candidates with less experience will be considered as Front Office Officer