Group Head of Corporate Communications

Shangri-La Group

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of four brands: Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders.

We are part of Kuok Group, one of Asia's most dynamic multinational conglomerates and a leader in properties, logistics, agribusiness, maritime and hospitality. From our strong base in Asia, we have expanded into key gateway cities and markets around the world. Our properties sit on some of the world’s most prestigious addresses and exotic destinations. Through the environments we have created, we enable people to come together to live, work, play, eat, and rest well.

The role of the Group Head of Corporate Communications is to position, promote and enhance awareness of the Shangri-La brand to be the best-loved hospitality group. Under the direction of the Group, he/she is responsible for successfully devising the corporate strategy that supports the corporate communication and internal communications.

As our Group Head of Corporate Communications, we will rely on you to:

Corporate Communications & Public Relations

• Develop and implement a comprehensive corporate communications strategy that aligns with the annual sales plan and business strategy
• Serve as a trusted communications consultant to the Chairman, SVP, Group Marketing & Communications, and the senior management team, providing guidance to enhance thought leadership
• Engage with stakeholders, supporters, and influencers to effectively promote and manage the delivery of the communications strategy, supporting organizational objectives, including the preparation of the Annual Report
• Cultivate and maintain strong relationships with media outlets and press contacts to maximize media exposure for the organization
• Lead a team in producing high-quality and engaging content across various communication channels, such as the company website, social media platforms, press releases, and digital channels

Internal Communications

• Manage internal communications initiatives to enhance employee engagement and support company-wide initiatives, public affairs, and leadership group activities
• Collaborate with the corporate communications team based in Hong Kong and regional communication team members to ensure alignment with the global corporate strategy
  

Crisis Management and General Management

• Establish a framework for reputation risk management and conduct thorough analyses of any potential reputation risks or issues
• Proactively identify and alert management about negative events, enabling timely actions and alignment on necessary measures
• Manage and control relevant budgets for the department to ensure effective resource allocation and financial oversight

We are looking for someone who has/ is:

• Bachelor’s Degree or above in Journalist, Communications or relevant disciplines
• Proven records of 15+ years in Corporate Communications, including a minimum of 5 years' experience in a senior leadership or executive role, preferably gained from listed companies or sizable organizations
• Substantial experience and knowledge in communications, branding development and crisis management
• Excellent written, presentation and communication skills in English, and Cantonese and Mandarin
• Excellent project management skill
• Detailed-minded, problem-solving, and multi-tasking skills