Guest Service Agent (Business Centre)

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

As Guest Service Agent (Business Centre) we rely on you:

• Make reservations for Meeting Rooms and arrange for refreshments from Room Service.
• Ensure all services rendered are charged accordingly.
• Handles payment in cash, credit card or cheque.
• Handles telephone inquiries in a professional manner.
• Handles all printing requests from guests.
• Ensures that the Meeting Rooms are always kept clean, i.e. furniture is in order, tabletops clean of stains / fingerprints / dust, whiteboard, coffee machines.
• Performs job task according to Quality Standards and Core Practices.

Requirements:

• Strong phone and verbal communication skills along with active listening skills.
• Familiarity with the Property Management System (OPERA).
• Customer-oriented and adaptability to different guests’ personality types.
• Ability to multi-task, set priorities and manage time effectively.
• Minimum of 1 year as guest service personnel in a service industry.
• Willing to work in shift.
• Fresh graduate.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.