Reservations Agent

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre. With 60 storeys high, the complex is comprised of576 hotel guestrooms and, 97 hotel residences and 98exclusive Horizon Homes, the high rise building is a Manila landmark. The new hotelcomplements the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5thAvenue and 30th Street, within the new, fast-developing Taguig business district. It is a30-minute drive from the Ninoy Aquino International Airport, and is alsoclose to the Manila Golf Club and Manila Polo Club, 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.

DUTIES

• Provide support to guests on reservations and other related inquiries
• Work with other departments and deliver best-fit solutions for our guests
• Increase guest loyalty by delivering a value-added service to our guests
• Contribute to maximising business opportunities for the hotel

REQUIREMENTS

• Preferably college graduate with a degree in Hospitality or in the same capacity.
• Preferably with experience in Room Reservations in a 5-star hotel or in the same capacity.
• Has a passion for room reservation
• Creative and detail-minded
• Enjoys planning and organising
• Enjoys crafting creative and best-fit solutions for customers