Reservations Associate

Shangri-La Bengaluru

Shangri-La Bengaluru operates on a simple yet powerful philosophy of Shangri-La hospitality from a caring family. The uniquely Asian view of service at this luxury hotel in Bengaluru embodies the core values of respect, helpfulness, courtesy, sincerity and humility. We are diverse, warm and caring, but also demanding, dynamic and innovative. As with every property in the group, These qualities have been the cornerstone of our success.

The hotel’s 397 rooms and suites offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.

We currently have vacancies for a Reservations Associate to join ourReservationsteam.

Duties:

• To assist in implementing reservation procedures and measuring performance against results.
• To coordinate reservation requirements and handle inter-department communications.
• Maintain good relations with corporate accounts, travel agencies, airline, and other booking sources.
• To alert Reservations Manager sudden fluctuation in occupancy level.
• To closely monitor tight dates and give recommendations to Reservations Manager on yield opportunities.

Requirements:

• Administration skills
• Has relevant experience within the hotel industry
• Has strong interpersonal and communication skills
• Detail-orientated and has good organizational skills
• Is professional, discereet and can handle sensitive information
• Upholds professional values, ethics and integrity at all times
• Enjoys problem solving with a can-do attitude
• Organization skills
• Communication skills
• Room inventory & yield management