Service Desk Administrator, IT Service Center

Shangri-La Customer Engagement & Process TransformationKuala Lumpur

Shangri-La's Customer Engagement and Process Transformation center (CEPT-KL), plays an integral part in supporting the operations of Shangri-La hotels worldwide.

Powered by people from various backgrounds, the Shangri-La CEPT-KL family is united by the passion to delight, to learn, and to share knowledge.

Growing exponentially, the award-winning Shangri-La CEPT-KL is constantly on the lookout for highly motivated and talented individuals.

We're looking for someone extraordinary. Someone with a meticulous and innovative mind, skillful, and with a thirst for knowledge. Is it you, we're looking for?

You are responsible for (but not limited to):

• Provide Tier 1 technical support to remote users
  
  
• Support on end-user computing (Anti-Virus & Security Patch deployment and reporting)
  
  
• Active Directory administration
  
  
• Email administration
  
  
• Technical support on mobile devices and remote VPN access
  
  
• Software licenses and hardware inventory management
  
  
• Work with vendors to provide computer hardware maintenance support
  
  
• Perform duties and special projects as assigned by the supervisor or senior management
  
  

To succeed in this role, you should have the following skills and experience

• University degree in the field of Information Technology preferred.
  
  
• 3 to 5 years of direct work experience in end-user computing support.
  
  
• Ideally, the candidate should be certified as a Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), or other relevant courses.
  
  
• Knowledge of Microsoft Windows Operating System and PC applications.
  
  
• Knowledge of Active Directory and O365 Email Administration
  
  
• Strong problem-solving skills.
  
  
• Attention to detail, efficient in follow-throughs.
  
  
• Ability to communicate with all levels of management and outside parties in a non-technical language.
  
  
• The ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
  
  
• Experienced in providing simple user training
  
  
• The ability to converse & write in Mandarin & Cantonese is a MUST.
  
  
• Excellent spoken and written English is an added advantage.
  
  

What's in It for You?

• Free stay at any of our Hotels globally (one of a kind in the industry)
• 5-Day work week.
• Earn attractive monthly salary.
• Discretionary performance-based bonus and incentives.
• Paid Training and career development opportunity.
• Socso, EPF, EIS and medical insurance coverage.
• Annual Preventive Health Screening.
• Annual Leave.