Service Leader - Information Technology

Shangri-La Hongqiao Airport, Shanghai & Traders Hongqiao Airport, Shanghai

Pre-opening project in Shangri-La Hongqiao Airport, Shanghai and Traders Hongqiao Airport, Shanghai.

We are currently looking for a Service Leader - Information Technologyto join us.

As a Service Leader - Information Technology, we rely on you to

• Assist the Department Head to manage day-to-day end users support and I.T. operations support activities on a 24-hour basis
• Provide first line quality and prompt I.T. service to external and internal end users
• Respond to IT Helpdesk calls to provide technical support, troubleshooting and resolution
• Maintain, operate and keep updated all I.T. systems; ensure proper backup and contingency plan is in place for all systems
• Provide support on video conferencing and events with AV facilities
• Work with vendor for resolving technical issue
• Maintain supported product inventory, including hardware and software

We are looking for someone who:

• Has a passion for Information Technology
• Higher Diploma or higher in Computer Science or related discipline
• 2 years or above in the I.T. Support environment, experience in hospitality industry is an advantage
• High awareness and consciousness in I.T. security and I.T. policy compliance
• Self-motivated, mature and able to work independently

If you are the right person, what are you waiting for? Click the apply button now!

By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri-la.com/group/careers/data-protection)