Service Leader - Reservation 预订部主管

Shangri-La Jinan

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.

Located within Jinan's central business district, the 20-storey Shangri-La Hotel, Jinan is part of a multi-use complex that will feature an office tower and shopping mall offering guests refreshing and redefined experiences for work and life. Beyond the hotel, guests can explore Jinan’s natural beauty which has earned the city the reputation of a ‘Spring City’. With no less than 72 artesian springs, Baotu Spring is revered as the ‘Number One Spring under the Heaven’ and a short walk from Shangri-La Hotel, Jinan.

We are looking for a Service Leader - Reservation

As a Service Leader - Reservation, we rely on you to

• Encourage the Reservation team to achieve consistently high reservation scores.
  
  
• Implemented guest opinion questionnaire to improve the service quality of the department.
  
  
• Familiar with the process of room booking, to provide guests with the latest and most accurate room information.
• Implement the list of "no-show guests" and daily team cancellations.
• Prepare working hours and schedules for all reservation staff.
• Manage the writing of all daily correspondence on a daily/monthly/annual basis.
• Change existing reservations and forecast existing and future reservations based on the reservation status.

We are looking for someone who:

• College degree or above, more than 1 year working experience in the same position.
• Clear Mandarin.
• with good product telephone sales skills, can achieve the maximum hotel room reservation rate.
• with sales business negotiation ability, can reasonably deploy hotel products, distinguish priorities, to achieve room sales targets.
• with good language organization and writing skills, clearly and logically express sales intentions.
• Able to supervise the booking work of team members and guide subordinates to improve telemarketing ability.
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