Service Manager - Training Manager 宾客服务经理 - 培训经理

Shangri-La Qiantan, Shanghai

COMPANY INTRODUCTION
Located in Shanghai New Bund International Business District, Shangri-La Qiantan, Shanghai is within walking distance of the New Bund Center and the New Bund Taikoo Li. It is also conveniently located near the sports, leisure, business, retail, international school, healthcare facilities and residential area in Qiantan.

Leveraging on the developmental plans of Shanghai New Bund International Business District, the new Shangri-La hotel will be an ideal venue for meetings and events, plus offer the places for both a relaxed stay and inspirational experiences for locals and travelers alike.

We are looking for Service Manager – Training Manager, we rely on you to:

• Be responsible for organizing and monitoring training activities of the Hotel, particularly to ensure that said activities are in line with hotel goals and objectives.
• The position also assists in the implementation of systems and programs in employee relations and revenue generation programs which assist in accomplishing hotel and department goals and objectives.
• To conduct training analysis, then plan and implement relevant training based on the training needs.
• To implement core training according to the band standard and requirements of Shangri-La group.
• To design and organize staff program to encourage and motivated staffs.
• To implement colleagues’ development program and assist colleagues to achieve their career development goal.

We are looking for someone who:

• You should be a motivator, self-starter, and team builder.
• You should display initiative and commitment to professional values.
• Basic in oral and written English and Mandarin due to the working needs.
• Good skill in computer using, such as PPT, Word and Excel.
• Have a skill in photograph and video making.
• Will to work under pressure.

By applying to this position, you have read, understood, and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection)