Vice President, Rooms

Shangri-La Group

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of four brands: Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders.

We are part of the Kuok Group, one of Asia's most dynamic multinational conglomerates and a leader in properties, logistics, agribusiness, maritime and hospitality.

From our strong base in Asia, we have expanded into key gateway cities and markets around the world. Our properties sit on some of the world’s most prestigious addresses and exotic destinations. Through the environments we have created, we enable people to come together to live, work, play, eat, and rest well.

An opportunity has arisen in our Global Headquarters under the Operational Performance division to drive and support strategic initiatives related to Roomsthat align with Group’s strategic directions and ensure end-to-end successful implementations.

As a Vice President, Rooms, we rely on you to:

• Be the champion to constantly evaluate new technologies that can improve operations efficiency and service standards, conduct cost and benefit analysis, make sound proposals, test and pilot the new technologies as appropriate
• Monitor customer experience performance related to Rooms areas such as FL15 and WAGs, and regularly share and work with the Regions to ensure improvement plans at hotels are being developed and executed accordingly
• Ensure the established quality standards for services and products related to Rooms are reinforced
• Ensure all Rooms SOPs as up-to-date and well communicated to all regions and hotels
• Provide clear directions and manage resources in the department efficiently to maximise the output of the team
• Coach and develop team members based on their expertise, skills and career aspirations

We are looking for someone who has/is:

• 15+ years’ experience in a senior operations leadership position in a related industry
• Strategic thinker
• Demonstrate business acumen, executive presence and leadership qualities to maintain a high level of trust, credibility and confidence within the organisation
• Practical, result-oriented with outstanding communication skills, able to communicate securely through all levels of the organisation
• Excellent financial and analytical acumen
• Excellent presentation skills
• Proven project management skills and ability to prioritise work based on importance and urgency
• Take strong ownership of the work and able to build strong partnership skills with other departments
• Good knowledge of developing governing documents, tools, brand standards and processes