Restaurant Manager

We are looking for a Restaurant Manager to join our Japanese Restaurant Sachi at Palazzo Cordusio, based in Milan.
• Ensures the efficient and profitable management of the restaurant
• Contributes to management and department meetings
• Keeps the Director of Operations up to date with relevant issues in the restaurant and gets their input and advice where necessary
• Ensures that the stock take figures are completed and accurate as per company requirements
• Covers for floor supervisors during emergency vacations and ad-hoc leaves
• Observes compliance with the company’s policies and procedures, as well as, governmental laws and regulations
• Assists in the implementation of manpower retention plans, and in communicating recruiting needs to the HR Department
• Coaches and trains employees in order to improve performance and to achieve the department’s objectives and targets through on-the-job-training and daily meetings
• Manages the restaurant staff working schedules
• Establishes rotation schedule of new employees and trainees
• Motivates and develops staff, in order to encourage their professional development
• Evaluates the performance of all Restaurant employees ensuring that reviews are delivered to the HR Department on time
• Suggests to Director of Operations the proposed salary reviews, personnel actions, promotions and provides feedback to employees
• Maintains discipline, recommends and administers corrective action through reports addressed to the HR Department through the Director of Operations
• Handles guest problems and complaints
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
• Maintains an efficient ordering system to ensure that all necessary Restaurant and office supplies are available as needed
• Performs other duties pertinent to this job as assigned
• Supervises the opening & closing of the restaurant
• Ensures the proper cleaning and lighting of all restaurant internal and external areas
• Supervises a daily-check up on the smooth performance of all restaurant machinery and equipment
• Maintains safe working conditions for employees and customers; resolves safety concerns quickly
• Ensures the proper appearance (condition of uniforms) and grooming of assigned staff members

• BA degree/Diploma in Business Administration, or a Hospitality Degree from a reputable University
• Minimum 3 years of experience in similar positions in fine dining restaurant
• Fluent in English
• Good computer skills, especially in Microsoft Windows applications
• Excellent Interpersonal, communications, presentation, and marketing skills
• Outstanding customer service skills
• Positive and energy level
• Highly cooperative team spirit
• Problem-solving skills