Reservations Associate

Job Responsibilities

·         Identify peak and valley dates, provide budgetary figures related to rooms and analyse data.

·         Respond to changes in the service design of the existing SOP and generate a step-by-step guideline on how to follow it, in consultation with the Director of Sales. Circulate the guideline and monitor its compliance to ensure efficiency of the team.

·         Any other reasonable requests made by management.

·         Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

·         Processes reservations from the sales office, other hotel departments, and travel agents.

·         Knows the type of rooms available as well as their location and layout.

·         Knows the selling status, rates, and benefits of all packages plans.

·         Knows the credit policy of the hotel and how to code each reservation.

·         Creates and maintains reservation records by date of arrival and alphabetical listing.

·         Determines room rates based on the selling tactics of the hotel.

·         Prepares letters of confirmation.

·         Communicates reservation information to the front desk.

·         Processes cancellations and modifications and promptly relays this information to the front desk.

·         Understands the hotel's policy on guaranteed reservations and no-shows.

·         Processes advance deposits on reservations.

·         Tracks future room availabilities on the basis of reservations.

·         Helps develop room revenue and occupancy forecasts.

·         Handles daily correspondence. Responds to inquiries and makes reservations as needed.