Front Office Trainee - The Lodge 5*

UNIQUE: UNREPEATABLE, EXTRAORDINARY, EXCELLENT.

Our purpose is to provide excellent service to our customers in exceptional hotels in destinations such as Barcelona, Madrid, Mallorca, Costa Brava, and Buenos Aires.

We take care of our customers, our team, our hotels, the community, and the planet. This vision deserves to be real, every day and in every case.

We believe that luxury should be understood as a combination of new experiences, the value of authenticity and the pleasure of simplicity. All this enhanced by sophistication, style, seduction, and warmth. UNIQUE means unrepeatable; That is why we offer our customers an incomparable experience, the entrance to a world made to measure and in which everyone is different and special. Because this is the true meaning of luxury in contemporary hospitality.

OUR PEOPLE

We are passionate about what we do, and we are aware that results are obtained through the actions we repeat daily. That is why each person on our team is committed to cultivating an attitude of care and dedication.

We encourage our teams to reap this attitude and sow it in all aspects of their day-to-day lives. Providing an equitable, fair, sustainable, ethical, and safe environment where they can develop their skills and grow. A continuous effort to maintain equal opportunities in all its aspects, and freedom for and among all members of our team.

Find out more in unicohotels.com.

FRONT OFFICE TRAINEE: MISSION

At The Lodge we are selecting a student in Internship for our Reception.  As a Front Office Trainee, you will be the first point of contact for our guests and clients, and you will have an important role in creating an exceptional experience for them. In this position, you will be responsible for providing exceptional customer service, taking phone calls, welcoming guests, managing reservations, and providing information about the hotel and its services.

RESPONSIBILITIES

Its main responsibilities will be the following:

Receive guests and customers with a smile and a friendly and professional attitude.
Manage reservations and cancellations of rooms and hotel services.
Provide information about the hotel and its services to guests.
Take phone calls and answer guest questions accurately and in a timely manner.
Conduct guest check-in and check-out efficiently and courteously.
Solve any problems that guests may have during their stay.
Always keep the reception and lobby clean and tidy.
Collaborate with other hotel departments to ensure an exceptional guest experience.

WHAT DO WE NEED FROM YOU?

University student or recent graduate in tourism, hospitality or related areas.
Excellent verbal and written communication skills in Spanish and English.
Ability to work in a team and collaborate with other departments.
Ability to work in a fast-paced environment and under pressure.
Knowledge of Microsoft Office and hotel management systems is a plus.
Good personal presentation and attention to detail.