Front Office Agent Internship

We are looking for a highly motivated trainee aiming to provide the best first impression as well as a pleasant and memorable stay to our guests. The trainee will mainly have to:
• Greet with a welcoming smile and politely assist all the guests entering the hotel
• Check-in and check-out guests according to the hotel standards
• Manage VIPs as well as Groups arrivals and departures following the C&E guidelines
• Provide accurate information about the hotel and about Brussels
• Handle guests’ requests and guests’ complaints in a timely and professional manner
• Answer phone calls, emails and make reservations
• Upsell guest rooms by selling available alternatives and promote hotel services
• Prepare bills and take payments
• Communicate daily with the operational departments
• Ensure the work area remains clean and fully stocked
• Audit and balance the daily revenue of all the outlets
• Run the end of day process in the property management software (Opera)
• Complete monthly reports
• Operate room service orders during the night shift
• Handle overnight emergencies and security

The applicant should look for an internship of minimum 6 months and should have the following qualifications and skills: • Languages: English and French (2 of these languages are mandatory) • IT: Knowledge of Microsoft Office and Opera (optional)
• Accurate and punctual • Neat and professional appearance • High quality customer service, smiling and welcoming • Excellent written and verbal communication skills • Organized and strong attention to details • Problem solving and initiative skills • Team spirit, friendly • Ability to stay calm and polite under pressure • Flexible regarding tasks and schedule