Receptionist / Content Coordinator at world-famous fishing resort
À propos du poste
Receptionist / Content Coordinator at world-famous fishing resort
Are you a friendly, creative individual ready to take on an exciting new role? We have a unique opportunity to work on-property at the world-famous Tropic Star Lodge. With 61 years in business, hosting upwards of 1800 guests a year in a breathtaking rainforest location, we are looking for a candidate who can take on a dual role supporting the Guest Relations team on site, and the Marketing team in Panama City.
AN INTEREST IN FISHING AND THE OUTDOORS IS A DEFINITE PLUS.
Please note: The resort is extremely remote, located 110 miles from the nearest road. Time off will be spent at the lodge - either relaxing in your provided accommodation, socializing with other staff members, or enjoying fishing, hiking, the beach, and other outdoor activities.
About the Role:
As Receptionist / On-site Content Coordinator, your role will be to assist the lodge Guest Relations team, as well as to lead all content creation and management on-site, reporting to the Marketing Manager in Panama City on all content deliverables.
Your responsibilities will include:
Boutique/Reception:
Assisting guests with general questions
Directing guests to their rooms and other areas of the lodge when needed
Making bookings for the spa, and lodge activities and excursions
Assisting with flight and hotel changes or questions when necessary.
Managing the on-site Gift Shop alongside the Front Office manager
Boutique Sales and charges
Inventory Control and stocking of the boutique
Upkeep, organization and maintenance of the gift shop
Sales reports and feedback, as well as suggestions for future boutique sales inventory
Assisting with Guests Departure
Preparing room departure packages for housekeeping to collect and place in rooms
Assisting with guests check out and collection of payments when necessary
Breakfast and Meal Duties (sharing meals with guests) as per schedule
Room Checks
Recording “First Catch” data and preparation of certificates
Content Coordination:
Capture photos and videos on-site, featuring “on-the-ground” guest footage, events, and candid moments featuring staff, interactions, etc.
Collect guest content and upload to iCloud before every departure
Collect photos and video footage captured by the resident photographers/videographers weekly and upload to the provided dropbox folder(s)
Maintain the Tropic Star Lodge Resource Library, keeping video and photo assets categorized and well organized
Manage and produce content for social media as needed by the Marketing department
Newsletter design and general design assistance as required
Personalization of guest giveaways as required (potentially something offered in the future).
Are you a friendly, creative individual ready to take on an exciting new role? We have a unique opportunity to work on-property at the world-famous Tropic Star Lodge. With 61 years in business, hosting upwards of 1800 guests a year in a breathtaking rainforest location, we are looking for a candidate who can take on a dual role supporting the Guest Relations team on site, and the Marketing team in Panama City.
AN INTEREST IN FISHING AND THE OUTDOORS IS A DEFINITE PLUS.
Please note: The resort is extremely remote, located 110 miles from the nearest road. Time off will be spent at the lodge - either relaxing in your provided accommodation, socializing with other staff members, or enjoying fishing, hiking, the beach, and other outdoor activities.
About the Role:
As Receptionist / On-site Content Coordinator, your role will be to assist the lodge Guest Relations team, as well as to lead all content creation and management on-site, reporting to the Marketing Manager in Panama City on all content deliverables.
Your responsibilities will include:
Boutique/Reception:
Assisting guests with general questions
Directing guests to their rooms and other areas of the lodge when needed
Making bookings for the spa, and lodge activities and excursions
Assisting with flight and hotel changes or questions when necessary.
Managing the on-site Gift Shop alongside the Front Office manager
Boutique Sales and charges
Inventory Control and stocking of the boutique
Upkeep, organization and maintenance of the gift shop
Sales reports and feedback, as well as suggestions for future boutique sales inventory
Assisting with Guests Departure
Preparing room departure packages for housekeeping to collect and place in rooms
Assisting with guests check out and collection of payments when necessary
Breakfast and Meal Duties (sharing meals with guests) as per schedule
Room Checks
Recording “First Catch” data and preparation of certificates
Content Coordination:
Capture photos and videos on-site, featuring “on-the-ground” guest footage, events, and candid moments featuring staff, interactions, etc.
Collect guest content and upload to iCloud before every departure
Collect photos and video footage captured by the resident photographers/videographers weekly and upload to the provided dropbox folder(s)
Maintain the Tropic Star Lodge Resource Library, keeping video and photo assets categorized and well organized
Manage and produce content for social media as needed by the Marketing department
Newsletter design and general design assistance as required
Personalization of guest giveaways as required (potentially something offered in the future).
- Your package will include: Accommodation All Meals Transport to the lodge Uniforms 3 weeks R&R (subject to lodge seasons & number of guests. R&R is spent off-site, in Panama City.) 1 full month of vacation a year
- Département: Service Clients Marketing
À propos de vous
You will need:
Great communication skills
Excellent guest services
Attention to detail
Strong Administrative skills
Fluency in English
Some Spanish not a requirement but a recommendation
Flexibility
Team player
Ability to live in an isolated resort location
Great communication skills
Excellent guest services
Attention to detail
Strong Administrative skills
Fluency in English
Some Spanish not a requirement but a recommendation
Flexibility
Team player
Ability to live in an isolated resort location
- Langues requises: Espagnol et Anglais.
Receptionist / Content Coordinator at world-famous fishing resort
Temps plein, Indéfini
Date de début du contrat:
