Villa Nautica
Publiée
Executive Housekeeper
À propos du poste
Company Description
Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.
Job Description
The Executive Housekeeper is responsible for managing the daily operations of the housekeeping department in the resort. Ensures that all rooms and common areas are kept clean and tidy and that the highest standards of hospitality are met. The Executive Housekeeper leads the housekeeping team and oversees that all tasks are completed in a timely and efficient manner.
- Directs and controls all subordinate housekeeping members to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
- Coordinates with the front office to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned for new arrivals.
- Conducts frequent checks and ensures that service procedures and standards established in the resorts are met in all the villas and public areas.
- Ensure all team members’ appearance, grooming, and personal hygiene are maintained to set standards and policies, and take appropriate action where necessary.
- Ensure that villas allocated for all VIP, VVIP, and CIP are personally attended to, taken good care of, and a personalized service is given.
- Ensure that guest complaints are attended to and addressed immediately.
- Overseeing the laundry, Linen / uniform room, tailor shop, and minibar store, ensuring that procedures are accurately followed as per hotel policies, procedures, and standards.
- Ensure that Minibar stock is maintained and do not run out of items.
- Maintain and monitor inventory of all housekeeping items, including linen, chemicals, minibar stock, guest and room amenities, machines, vehicles, and equipment, including any others that may be added from time to time.
- Assists in administering the hotel’s lost and found system with the guest service manager.
- Maintain efficient administration within the office, including establishing efficient communication with the housekeeping desk and front desk as well as with the room attendants.
- Prepare a preventive maintenance schedule for rooms and public areas by coordinating with the maintenance department.
- Coaches, counsels, disciplines, and develops subordinate employees.
- Coordinate with the training manager to organize training sessions and attend monthly training needs meetings with the requirements.
- Ensure that sufficient training is given to the newly recruited staff before assigning them to duty.
Qualifications
- High diploma; degree in hospitality management preferred.
- Proven experience as an executive housekeeper or similar position.
- Knowledge of housekeeping policies, procedures, and best practices.
- Excellent organizational and people management skills.
- Outstanding communication and interpersonal skills.
- Able to multitask, prioritize, and be detail-oriented.
- Flexible schedule and ability to work in a fast-paced environment.
Additional Information
- Département: Housekeeping
À propos de vous
See Description
- Langue requise: Anglais.
L'entreprise
Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.
