Villa Nautica
Publiée
Housekeeping Supervisor
À propos du poste
Company Description
Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.
Job Description
As a housekeeping supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through their departure.
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Handle guest concerns and react quickly, tracking and notifying the proper areas to guarantee memorable moments for our guests.
- Ensure team members are informed daily about priorities to personalize service.
- Training and coaching line-level colleagues.
- Inspect and assign duties to office assistants, Daily morning brief with all the relevant information.
- Check the attendance and follow up on maintenance complaints sent to the concerned department.
- Get the mini bar and consumption items from the main store to Housekeeping and distribute them to the units.
- Maintain the mini bar and consumption stock; maintain the mini bar bills and office bills.
- Keep updating all the reports that come from the units; inform them of all necessary information.
- Check all the reports daily and inform the concerned person.
- Report to the executive housekeeper on any changes to normal procedures or emergencies.
- Cooperate with other departments to ensure smoother operations.
- Update all the necessary information about the hotel and the new procedures to follow.
- Make a daily work report.
- Promotes good teamwork among the team members and management.
Qualifications
- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Excellent communication skills & a high standard of grooming and presentation
- Excellent English communication, both written and verbal.
Additional Information
- Département: Housekeeping
À propos de vous
See Description
- Langue requise: Anglais.
L'entreprise
Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.