Housekeeping Manager

JOB VACANCY – HOUSEKEEPING MANAGER

Mövenpick Hotel & Residences Teuta Kotor Bay is operated by Hospitality Management Solutions (HMS), an Adriatic hospitality management company specialising in luxury and wellbeing tourism. On behalf of the resort, HMS is recruiting a Housekeeping Manager.

Mövenpick Hotel & Residences Teuta Kotor Bay is a newly opened resort and the first Mövenpick property in Montenegro, set on the beachfront of the UNESCO-protected Bay of Kotor. Part of the Accor group, the resort brings together Swiss heritage, refined luxury and genuine care in everything it does. Impeccable presentation is the quietest and most powerful promise a luxury resort makes to its guests, and we are looking for the leader who will keep that promise every single day.

Location: Mövenpick Hotel & Residences Teuta Kotor Bay, Risan, Kotor Bay, Montenegro

Job Type: Permanent, Full-Time, On-site

Probation Period: up to 6 months

Job Description:

The Housekeeping Manager carries full accountability for the cleanliness, presentation and comfort of the entire property: 85 elegantly designed hotel rooms, 66 premium beachfront residences, all public areas, the spa and wellness facilities, food and beverage venues, beach operation and back-of-house areas. Reporting to the General Manager, the Housekeeping Manager leads one of the largest teams in the resort, sets and defends the standards guests never see being made, ensuring every space reflects the precision, warmth and care of the Mövenpick brand.

Working in close partnership with Front Office, Engineering, Food & Beverage and the Spa team, the Housekeeping Manager turns brand standards into daily, measurable operational excellence across both hotel and residential operations.

What you will be doing:

Operational Leadership

·        Plan, organise and direct all housekeeping and laundry operations across guest rooms, residences, public areas, spa and wellness spaces, F&B outlets, beach facilities and back-of-house

·        Establish and maintain cleaning programmes, deep-cleaning cycles and preventive schedules for the full property, in coordination with Engineering

·        Manage the specific requirements of the residential component: rental-programme servicing standards, owner apartments, long-stay arrangements and turnover coordination

·        Ensure smooth daily coordination with Front Office on room status, arrivals, VIPs and special requests

Quality & Brand Standards

·        Implement and uphold Accor and Mövenpick brand standards and LQA quality benchmarks across all areas

·        Conduct daily inspections of rooms, residences and public areas; drive corrective action and continuous improvement

·        Monitor guest feedback and cleanliness scores across review platforms and internal audits; own the housekeeping contribution to guest satisfaction KPIs

Linen, Laundry & Uniforms

·        Oversee laundry operations, linen and towel management, and uniform services for the entire resort

·        Set par levels, control quality and lifecycle of linen inventories, and manage relationships with external laundry and supply partners where applicable

Inventory & Cost Control

·        Prepare and manage the departmental budget; control costs of cleaning supplies, guest amenities, linen and equipment without compromising standards

·        Manage procurement, storage and inventory of housekeeping supplies and OS&E; conduct regular stock-takes

Team Leadership & Development

·        Recruit, train, schedule and develop a large, multi-national team, including the seasonal workforce essential to Adriatic resort operations

·        Build structured onboarding and training programmes so that seasonal team members deliver five-star standards from their first shift

·        Set clear objectives, mentor supervisors, and build succession within the department

·        Foster a culture of care, respect and pride — for the work, for each other and for our guests

Health, Safety & Sustainability

·        Ensure safe handling, storage and use of chemicals and equipment, in full compliance with health and safety regulations and Accor requirements

·        Champion the resort’s sustainability commitments under Accor’s environmental programmes, including linen reuse, responsible chemical use and waste reduction

·        Manage lost and found, pest-control coordination and hygiene protocols to the highest standard

QUALIFICATIONS

• Minimum 5 years of progressive housekeeping experience within luxury 5-star hospitality, including at least 2 years in a leadership role
• Experience with mixed hotel and residential operations, resort properties or pre-/post-opening environments is a strong advantage
• Proven ability to lead, motivate and develop large teams, including seasonal staff
• Strong knowledge of housekeeping systems and hotel PMS (Opera Cloud or similar), inventory management and departmental budgeting
• Thorough understanding of luxury quality benchmarks (LQA or equivalent) and health, safety and hygiene regulations
• Exceptional eye for detail, strong organisational skills and a hands-on, floor-present leadership style
• Fluent English and BCMS; additional languages are a plus
• Degree or diploma in hospitality management or a related field, or equivalent professional experience
• High level of integrity and professional ethics; team-oriented, leads by example, and mentors and elevates those around them
• Physical stamina and flexibility to work across a large beachfront property, including weekends and peak-season periods

What’s in store for you and additional information:

·        The opportunity to be part of the opening team of Montenegro’s first Mövenpick property

·        Access to the Accor Academy and Learn Your Way development platform: earn while you learn

·        Accor Heartist® benefits, including discounted F&B and accommodation worldwide

·        Daily staff meal while on duty

·        Accor’s Parental Leave Scheme, plus family and local community engagement activities

·        Ongoing reward and recognition through Accor anniversaries

·        Opportunities for further development and worldwide career progression within Accor

·        Position offered under a local Montenegrin employment contract

Apply by sending your CV in English, with your contact details and availability date, to talent@homansol.com.

Diversity & Inclusion

For Accor, diversity means welcoming everyone and respecting their differences, prioritising only qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions, and to support the development of all people, including those with disabilities. When applying, please let us know of any specific needs so we can take them into consideration.

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