Front Office Operations

The Front Office Internship offers students the opportunity to gain practical experience in the daily operation of an international hotel environment. The intern will become part of the Front Office team and gradually learn how to deliver a professional and welcoming guest experience throughout the entire guest journey.

During the internship, the student will be introduced to key Front Office procedures and will support the team with activities such as:

• Welcoming and assisting hotel guests
• Supporting check-in and check-out procedures
• Providing information about the hotel, its services and Prague
• Assisting with guest requests and basic enquiries
• Learning professional telephone and e-mail communication
• Supporting the Front Office team during daily operations
• Cooperating with Housekeeping, Reservations, Sales and other hotel departments
• Learning how guest requests, complaints and service recovery situations are handled
• Becoming familiar with hotel systems and Front Office procedures
• Developing understanding of hotel standards, guest service and professional hospitality behaviour

The level of responsibility will gradually increase depending on the student's experience, communication skills and progress during the internship.

The internship is designed primarily as a learning experience, combining practical exposure, on-the-job training and regular feedback from the Front Office team.

We are looking for a student who is:

• Interested in hospitality, tourism and guest service
• Friendly, positive and naturally comfortable communicating with people
• Professional and well-presented
• Reliable, responsible and punctual
• Open to learning and receiving feedback
• Proactive and willing to help the team
• Able to work in a dynamic environment
• Comfortable communicating in English; additional languages are an advantage
• Respectful towards guests, colleagues and different cultures
• Able to remain calm and professional when dealing with unexpected situations

Previous hotel experience is not required. More important to us are the right attitude, willingness to learn and genuine interest in working with guests.

The internship is suitable for students looking for a practical placement of approximately 4–6 months or longer.

Interns normally participate in the hotel operation up to 40 hours per week according to an agreed schedule and operational requirements.

Depending on the internship agreement, the hotel can provide selected benefits such as accommodation, staff meals and laundry service.