Retail Supervisor

Job description - Retail Supervisor – Golf Shop

Trump International Golf Links & Hotel, Ireland, Doonbeg, a member of the Trump International Organisation, is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets famed Irish hospitality, an intimate spa, amazing food and access to leisure activities, culture, heritage and one of the most picturesque settings Ireland has to offer leisure travellers, conferences, meeting, incentives and special events.

Host of the AMGEN Irish Open, 2026, the resort was named the best Golf Resort in Ireland by the Irish Golf Tour Operators Association and is consistently recognised among the best championship Links Courses in the world

At the heart of the resort is the Irish Country house hotel with one of Ireland's best hotel restaurants, the Ocean View. In fact, the ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the iconic Cliffs of Moher.

Trump International Doonbeg is home to a proud and motivated workforce of over 300 associates during high season, offering a world-class 5 Star Hotel workplace, with the beauty and balance of west Clare living. 

Job Title: Retail Supervisor – Golf Shop
Location: Trump Doonbeg
Department: Golf Operations / Retail
Reports To: Golf Manager 

Job Summary

The Retail Supervisor is responsible for overseeing the daily operations of the golf shop within the resort, ensuring an exceptional guest experience while maximizing retail performance. This role combines leadership, customer service, merchandising, and operational responsibilities in a fast-paced, service-driven environment

Key Responsibilities

1. Team Leadership & Supervision

• Supervise, motivate, and support golf shop retail staff on a daily basis

• Assist with staff scheduling, training, and performance management, as well as signing off on daily rosters

• Lead by example in delivering outstanding customer service

• Act as the point of contact in the absence of the Golf  Manager or Head Golf Professional

2. Customer Experience

• Provide a warm, professional welcome to all guests and members

• Deliver expert product knowledge on golf equipment, apparel, and accessories

• Handle customer inquiries, feedback, and complaints effectively

• Ensure high service standards aligned with the resort’s brand

3. Retail Operations

• Oversee opening and closing procedures, including cash handling and reconciliation

• Maintain accurate inventory levels, stock control, and merchandising standards

• Oversee quarterly stocktakes 

• Ensure storage areas are keep in a clean & organised manner

• Assist with ordering, receiving, and pricing of merchandise

• Monitor sales performance and support initiatives to drive revenue

• Development & implementation of SPO’s with regards to retail operations

• Monthly reporting on retail sales, with comparisons to previous year, as well as sell though & margins by brand. 

• Monthly reporting based on logo position and sales from each area in the store

4. Visual Merchandising

• Ensure the golf shop is visually appealing, clean, and well-organized

• Implement seasonal displays and promotional setups

• Maintain brand standards for all merchandise presentations

5. Golf Operations Support

• Coordinate with golf operations team on tee times, events, and competitions

• Support tournament and event merchandising requirements

• Assist guests with bookings, rentals, and general golf-related inquiries

6. Health, Safety & Compliance

• Adhere to all resort policies and procedures

• Ensure a safe and secure retail environment for staff and guests

OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

QUALIFYING CRITERIA

• 3+ years in a high-volume retail or hospitality supervisor role 

• Positive and friendly attitude, cheerful and courteous demeanour.

• Hospitality mindset: ability to deliver 5 star service consistently 

• Commercial Acumen: understating of retail KPI’s such as Gross Profit, margin, stock turnover  and average transaction value. 

• Interpersonal Skills: Exceptional customer service skills with the ability to resolve guest complaints professionally 

• Experience with Lightspeed & OPERA systems is a significant advantage 

• Good organisational skills.

• Reliable and adaptable team player

• Excellent communication skills.

• Ability to work flexible hours.

• Ability to remain calm whilst under pressure

BENEFITS:

• Regularly stocked canteen for meals, snacks and beverages while on duty

• Discounts in our Spa, Hotel & Golf course

• Discounted staff and friends and family rates available in other group properties in the United States and the United Kingdom

• Free Car parking

• Regular staff appreciation initiatives.

• Opportunities to develop and grow through assisted educational opportunities

• Sick Benefit scheme

• Personal locker where required.

• Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate

• Use of fitness centre out of season.