Trova Corsi nel Settore Alberghiero e Turistico

Effective time management is an indispensable skill. Best-selling author and business coach Dave Crenshaw lays the theoretical and practical foundations for managing your time and becoming more productive.

How to handle staff and understand their performance The legal side of various policies and health and safety Communication How to deal with customers and individuals The financial side of things Office layouts The art of delegation Social media How to handle meetings, including chairing them

This course covers developing menus and planning, preparing and controlling menu based catering costs within established enterprise systems. What you will learn: Planning and developing different types of menus Use catering control systems Controlling catering costs to maximise profitability

Explore the work you need to do as a manager before a new employee’s first day, and find out about ways to make their first 90 days and beyond a successful experience for everyone.

Developing a system for ensuring safe food handling practices is essential for any business that stores, prepares, displays, serves and/or disposes of food. This course will help you understand: Construction and requirements of a food safety program Food safety legislation and food standards How to implement HACCP procedures Methods for identifying, minimising and controlling food safety hazards Monitoring, evaluation and reporting requirements

What You Will Learn In this course you will learn the following: A basic overview which covers everything from career opportunities to how to be a successful hotel receptionist. Learn the standard procedures relating to hotel receptions. Learn how to check guests in and out and how to take reservations and so much more. Identify with the importance of customer service. Learn about empathy, communication and how to make a good first impression. Get to grips with communication skills. Learn about verbal, non-verbal and written communication skills within this busy and fast paced environment. Learn the basics of handling the telephone in a professional manner. This module covers telephone etiquette and what you should and should not do. Understand how to handle difficult guests. From time to time you will be faced with unhappy guests. Learn the different types of guests, tips on how to deal with them and so much more. Get an understanding of the basic daily administrative tasks. Know what qualities you will need along with organisational skills and the ability to multi-task. Identify what computer skills you are going to need to know. Understand the need for a good quality property management system and how to use OPERA and so much more. Learn about the importance of branding within the hospitality industry. Understand the importance of a star rating and what the rating means. Determine the importance of being a team player and working with other departments within the hotel. Get a good understanding of health and safety within the hotel environment. Learn the different safety and security topics that relate to the hotel environment along with what you need to know to ensure safety in the reception area at all times. Learn how to sell the hotel services to your guests and the benefits of upselling, along with how to use certain sales techniques. Identify how to dress in a professional manner to make a good first impression on guests as well as learn how to deal with stress in this front line position. Know any legal issues relating to your position as well as the future for the hotel receptionist.

The Diploma in Office Admin & Reception Skills provides students the hands-on training in various key administrative areas of a business or a working environment. You will be trained in word processing, spread sheets, PowerPoint and other relevant software, as well as bookkeeping concepts, computerized accounting and administrative skills. Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP. What are the requirements? You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you. What skills will I gain? By enrolling to this course, you’ll learn how to conduct administrative procedures.In this course, you’ll learn how to produce standard documents.This course will teach you about report and letter writing.On completion of this course, you’ll learn master key Microsoft Office programs.Having this course, you will become masters of data management and record keeping.Logging in to this course, you’ll develop your typing speed.This course gives you the knowledge in CV and cover letters writing.In this course, you’ll gain the best management, receptionist and customer service skills.At the end of this course, you can be the motivator of your employees. What is the target audience? Job hunters & School leaversCollege or University student & graduatesPersonal assistant & ReceptionistAssistant for company directorNew or Temporary staffOffice Administrators & Office managersOffice clerk, Marketing assistant & Administration AssistantSecretary or ExecutiveWeb content writers & BloggersTechnical, business & Report writers How will I be assessed? At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Diploma in Office Admin & Reception Skills. Those who successfully pass this course will be awarded a Office Admin & Reception Skills Diploma.

This Professional Reception Management Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices. Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP. What are the requirements? You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection (or access to one) What skills will I gain? Learn to produce standard documentsGain excellent customer service and communication skillsGain knowledge of receptionist and telephone handling skillsLearn to use essential Microsoft Office programs and get to grips with social media handlingMaster data management and record keepingGain extensive knowledge of arranging travel and accomodationGain excellent management and customer handling skills What is the target audience? This course would be an excellent choice if you have some reception experience and hope to progress in your career. But, it would also be suitable for those with no experience in reception, like job seekers or school leavers. Reception is a good way to get your foot in the door of your chosen industry. How will I be assessed? At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Professional Reception Management Training Certificate. What careers can I get? With this qualification, you could become any of the following: Telephone InterviewerReceptionistFront Desk Operator

This course will give you a set of necessary skills and know-how that restaurant entrepreneurs need to succeed.

Would you like a well-paid job with room for progression? Course Description: Those working in an administration or reception role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of administration and reception. Understand the role itself, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service. Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP. What are the requirements? You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection (or access to one) What skills will I gain? The course provides the the opportunity to gain recognised skills in: Microsoft Word, Excel, Powerpoint, and OutlookDiary management, record keeping and filingBusiness, report and e-mail writingHandling confidential documentsTaking notes, dictating, and proofreadingArranging interviews, bookings, and travelDelivering mailSpeed reading and speed typingCreating an effective CV and cover letterReceptionist, customer service skills, and telephone skills What is the target audience? Job hunters & School leaversCollege or University student & graduatesThis course is ideally suited to anyone hoping to gain employment in an office based role, you don’t have to have experience How will I be assessed? At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Office Administration & Reception Skills Certificate. What career can I get? With this qualification, there are various roles open to you, including: ReceptionistVeterinary ReceptionistMedical ReceptionistSecretaryLegal SecretaryOffice AdministratorOffice AssistantExecutive AssistantPersonal Assistant

If you want to be a hotel Receptionist then this course is a must. Hotels around the world use Opera PMS Hotel Booking Software, so having this qualification on your CV is highly beneficial and will give you an advantage over your competition. During this course you will become an expert user of the software. This course would be perfect for anyone who has reception experience and needs to get certified. Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date. *Please note that Opera PMS software is not included with this course What are the requirements? You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection and Microsoft Office installed on to it (or access to one) What skills will I gain? Get to grips with the basics of Opera, like logging in and profile creationGain a full understanding of the booking process on Opera, like locating, cancelling, and amending reservationsLearn to check guests in and out on OperaDevelop the ability to carry out cashier functions with OperaGet to know the other functions of Opera, like alerts, room status, and tracesFinally, become a master of creating reports on Opera What is the target audience? This course would be suitable for anyone with reception experience who needs to use OperaThis course would also be useful for anyone seeking employment as a Hotel Receptionist, as many hotels use the software How will I be assessed? At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Opera PMS Hotel Software Training Certificate.

Explore the science of research methods in relation to analysing the travel and tourism industries.

This Hotel Receptionist & Opera PMS Hotel Software Training course will teach you the basic office skills necessary to excel as a Hotel Receptionist. Build knowledge at your own pace and study various subjects, such as Microsoft Office, Telephone etiquette, the reservation process and database management. Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date. *Please note that Opera PMS software is not included with this course What are the requirements? You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection and Microsoft Office installed on to it (or access to one) What skills will I gain? Produce standard documents and learn how to handle difficult customersGain practical knowledge of communication over the telephoneBecome a master of Microsoft Office and Social Media handlingUnderstand accurate data management and record keepingLearn how to efficiently arrange travel and accommodationLearn best practice for management and customer service What is the target audience? Job hunters & School leaversCollege or University student & graduates How will I be assessed? At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Hotel Receptionist & Opera PMS Hotel Software Training Certificate. What careers can I get with this qualification? With this diploma, you are able to fulfil various roles, such as: Switchboard OperatorFront Desk OperatorFront Desk SupervisorFront Desk ManagerHotel Receptionist [sg_popup id=148266]

This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices. Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP. What are the requirements? You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you. What skills will I gain? Produce standard documents and learn how to handle difficult customersGain practical knowledge of communication over the telephoneBecome a master of Microsoft Office and Social Media handlingUnderstand accurate data management and record keepingLearn how to efficiently arrange travel and accommodationLearn best practice for management and customer service What is the target audience? Job hunters & School leaversCollege or University student & graduates How will I be assessed? At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. What Certification am I going to receive? If you pass the exam successfully then you will be awarded a Hotel Receptionist Training Certificate. What careers can I get with this qualification? With this diploma, you are able to fulfil various roles, such as: Switchboard OperatorFront Desk OperatorFront Desk SupervisorFront Desk ManagerHotel Receptionist