Trova Corsi nel Settore Alberghiero e Turistico

This program addresses front office and rooms division procedures, from advanced reservations to check-out with Swiss quality and precision.

This course will provide a better understanding and mastering of the advantages and uses of artificial intelligence for creating business opportunities in the international hospitality industry..

In this program, you’ll learn key concepts, strategies, and practical skills necessary for managing and operating a thriving food and beverage business, integrating it into the hospitality environment and generating incremental returns.

Study for your Hospitality BA Honours Degree in the heart of Switzerland

An industry-leading Bachelor’s degree combining academic rigor with real-world professional experience Gain the knowledge, skills and qualifications to launch your hospitality management career or as a foundation for graduate studies.

A comprehensive foundation in hospitality business management Our most popular graduate program has launched thousands of successful hospitality careers in every corner of the world. You can also use it as a springboard to our flagship MBA program.

The course examines how design can transform the experience and value of services, making them compelling to users, as well as attractive and profitable for the organizations that deliver them. It educates students in customer-centric design thinking and in the very latest techniques and tools of Service Design. Students learn how to design service processes in order to create servicescapes that enhance the overall guest experience. The participants are expected to watch all the video content of the course instructors under each module, read the coursebook and then take the quiz. The quiz can be taken 3 times and we recommend that participants watch the videos and read the course book until they feel they master the topic.

Why now is the time to get interested in Artificial Intelligence? You have probably stumbled into the term ‘artificial intelligence’ and heard some troubling discussion about how robots might be taking all of our jobs in the near term future. The amount of human work is hardly going anywhere, but the skills and knowledge needed in the majority of jobs will drastically change. In five years’ time, you might wish that you had started working with AI five years ago AI technology—and its applications in business—is in many ways one of the most important innovations of our time. That’s why it’s crucial to be aware of all the opportunities and challenges AI will generate in the modern business world—even if you’re not starting your own AI project yet. This is how AI can help you perform better in your industry: Applications of AI are surprisingly common: Your company can automate a lot of boring and repetitive tasks with AI and robotic process automation and can target the workload of your workers to more productive tasks. Your company’s efficiency increases and you will get more done with less effort when routine tasks are completed by AI. Your company’s management team is able to make better decisions because you are getting information faster and more accurately for decision-making. You can stand out from your competitors with new and better products because you will get more information from customers and product users for developing your services. Customers will stay happy because you are able to offer them more personalized service in multiple points in the buying process. You will be able to acquire more customers, for example with the use of lead generation chatbots. If the benefits above would help your business, you will like this new AI basic online training course.

One out of 10 employees globally is found in hospitality and tourism. Will you be one of them? This is an introductory set of courses to the vast field of hospitality and tourism. This set of 5 high-quality courses takes the participant to a new level in understanding the business logic and working structure of hospitality and tourism, as a people business, experience business, and a business area developing fast during the years to come. This course package aims to develop a wide perspective on modern hospitality and tourism as a multi-form industry and the issues affecting it. Lessons included will explain the central concepts and definitions used in the respective business areas. Course overview This course package gives you an extensive overview of the multitude of modern hospitality and tourism business. We offer you five independent courses on key topics of the industry. The course package enables you access to the five following courses: 1. Travel & Tourism Business 2. Accommodation Business 3. Food & Beverage Management 4. Culinary Management 5. Accounting and Managing Numbers + a free bonus e-book glossary: ‘The language of Hospitality & Tourism’ to help you to get started with the terminology.

This program explores why ultra-personalized services are the key to customer engagement, and customer value creation is the most important and crucial part of every business.

One of the cornerstones of our Boost Your Career course is the moderated exclusive expert sessions with the likes of ‘the Larry King of Podcasting’ Jordan Harbinger (whose show The Jordan Harbinger Show was voted Apple’s ‘Best of 2018’), award-winning concierge Sarah Dandashy, Guinness World Record holder as the most prolific professional blogger, and current Head of Remote at GitLab Darren Murph, and celebrity personal branding expert and author Phil Pallen. In these sessions, you will acquire unique insights on topics such as personal branding, networking, job searching, social media marketing, and time management, which will all de facto boost your career. This course is highly valuable to any service business professional, who wants to look for a career move and needs tools to achieve it.

This course covers the most relevant aspect of a successful hospitality business, designing guest service experience.

Based on advice from accomplished professionals in the business, HR and academic field, we have created a course that helps you build a solid foundation to succeed in job interviews and get that ultimate call. This course will change the way you prepare for and perform in job interviews.

La Scuola specializzata superiore alberghiera e del turismo (di seguito SSSAT) è un istituto orientato alla formazione di quadri e collaboratori per l'intero settore alberghiero e turistico. È una scuola del Cantone Ticino, ufficialmente riconosciuta a livello federale, inserita nell'Istituto cantonale di economia e commercio (ICEC).