Interpersonal Communication Skills

Interpersonal communication is built on the bedrock of confidence, presence, social and emotional intelligence, and being open with others and yourself. This course will cover all of these dimensions, including how they play into your management style and your workplace actions like holding difficult conversations. Identify how confident you are in yourself and your peers and how to create a plan to improve a lack of confidence Compare and contrast different levels of presence and determine the appropriate level of presence for yourself as well as how to improve your presence if needed Evaluate how open minded you are and create a plan to become more so if needed Assemble the dimensions of good interpersonal communication and apply these skills to difficult conversations Professor Pam Stepp, Ph.D., of Cornell University’s ILR School will guide you as you discover how interpersonal communication will impact your team. In the course project you will assess yourself and others on the aforementioned key dimensions. You will reflect on your past performance, analyze your strengths and weaknesses, and determine an actionable plan for future performance. This course is intended for new and lower-level managers with under three years of experience in a management role. Learners may come from every continent and industry and from a diverse range of organizations, including for profits large and small, NGOs, and governmental agencies.