Strategies for Excellence in Business OperationsSEG Professional
Panoramica del corso
This course will show you the design of strategies for excellence in hospitality operations.
• How to determine what excellence means in the service you offer. • To design the Customer Experience Journey in your context. • To recognise gaps between expectations and the excellence delivered. • To calculate gains through customer loyalty.
Dettagli del corso
Per chi è il corso?
You will learn the five attributes of business as strategies for hotel operations design (price, accessibility, product, service, and experience), the guest processes' mapping (from the arrival to departure) for effective customer service and sales, and measuring strategy implementation with the Balanced Scorecard. Self-paced course.