25hours Hotel Jakarta The Oddbird
Pubblicata
Daily Worker - Guest Relation Officer
Cosa comprende il lavoro
PARADISE OF PARADOXES.
25hours Hotel Jakarta The Oddbird is an unconventional, locale story-driven hotel where business meets creative arts, culture, wellness and gastronomy. Nestled in Sudirman Central Business District Jakarta, rising above Ashta Lifestyle Mall, the property features 210 rooms, 135 serviced apartments, vibrant social spaces, lively restaurants and creative corners, designed to welcome anyone to “Come as You Are”.
Front Office Operations
As our Guest Relations Officer, you'll be the friendly face of our hotel! You'll handle all the essentials that keep our guests happy and our operations running smoothly.
- Welcome guests with a smile during check-in and check-out, manage cashiering, and get them set up with their room keys.
- Get the word out about our amazing facilities, dining options, and services—you'll be surprised how much guests appreciate the recommendations!
- Go the extra mile for our VIPs and repeat guests by reviewing arrival lists, prepping personalized welcome touches, and making sure they feel special.
- Be the go-to person for guest questions, concerns, and requests—you'll coordinate with other departments to make things happen quickly and smoothly.
- Keep our guest records accurate and up-to-date, including notes on preferences and history so we can deliver that personal touch every time.
- Handle phone calls, messages, and mail with professionalism and warmth, while keeping guest privacy and confidentiality locked down tight.
- Stay sharp on hotel services, facilities, and emergency procedures—you'll attend briefings and training to stay in the loop.
- Show up ready to work: on time, in uniform, well-groomed, and with a positive attitude. You'll also keep an eye out for anything suspicious and report it to Security or the Duty Manager.
- Pitch in with other duties as needed—we're a team, and we all pitch in to make things work.
- Dipartimento: Guest Relations
Su di te
What You'll Bring to the Table
- A diploma or degree in Tourism, Hospitality Management, or similar field (or equivalent hands-on experience)
- At least 1 year working in a guest-facing hospitality role
- Strong English communication skills—both written and spoken
- Bonus points if you speak other languages or know the local lingo!
Your Vibe & Skills
- You're a natural communicator who genuinely enjoys connecting with people
- Detail-oriented with a service-first mindset—you notice what matters to guests
- A team player who's ready to jump in and help wherever needed
- Self-motivated, upbeat, and ready to bring positive energy every shift
- You take pride in your appearance and professionalism—it shows in everything you do
In compliance with employment laws in Indonesia, this position is only open to Indonesians.
- Lingua richiesta: Inglese.
L'azienda
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, Join us and become a Heartist®.