Accor HQ

Pubblicata

Bosphorus Lounge Executive

Cosa comprende il lavoro

Şirket Tanımı

1. Knowledge
To have complete knowledge on the food, beverage, service available, preparation methods
To be aware of Raffles Hotel standards & policies.
To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
2. Service
Possess a pleasant personality and good manners so as to be presentable when conversing with guests and commands respect when dealing with staff
Work closely with the Lounge Manager to consistently increase the level of service and quality and variety of the food offered in the lounge.
Ensure all beverages and snacks are served according to the service standard.
Thank guests upon their departure from the outlet.
Learn to know individual guest names and remember their preferences to extend a personalized service.
To provide courteous and professional service at all times.
3. Operations
Ensuring that all guests are welcomed very warm and all guest entering the Lounge have access.
Handling Lounge guests’ check-ins, check-outs following service standards.
Refilling the Lounge’s inventory and all necessary equipment beforehand to ensure a smooth and quick service flow
Creating “Sparkle” experiences for the guests to make sure guest’s moments are turned into great memories.
Making sure all the equipment works properly and all wishes and needs of our guests are fulfilled.
Assigning guest rooms according to the special requests and needs of the guest.
Confirming first name, last name, number of nights, room type, day and date of departure and obtain a form of payment.
Providing detailed information about the hotel and the service hours of the Lounge
Escorting guests to their room and explaining the key features of the rooms.
Responsible to follow up the buffet arrangement, be ready for the breakfast service, prepare the soft drinks to be served at the breakfast. (When applicable)
Follow up the necessary ALL Safe checks (sanitizers, mask and wet wipes tray, etc.)
Complete the service at the required level.
The Buffet placement, changes and cleanliness will be followed.
Develop and maintain strong Guest Relations to ensure loyalty.
Is aware of and abides by all hotel policies, procedures & relevant legislations.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies to achieve the overall objectives of the position.
Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
Takes care of Lounge opening and closing on time.(all equipment, buffet and stewarding area)
Assists with the guest departure by confirming travel arrangements, liaising with the necessary departments.
Assists the Lounge Supervisor with the overseeing of the Lounge, Return Guest program, and VIP activities.
Ensures close coordination with all departments regarding Guest Services and VIP requirements.
Handles guest complaints in a professional manner, ensures some action is taken and reports to Lounge Supervisor.
Ensures all guests arrivals and departures in the Lounge are handled professionally at the Lounge.
Ensures that Lounge guests receive excellent service throughout their stay.
Ensures that guest requests are dealt with promptly, efficiently and effectively, including all follow up procedures.
Ensures that all guest profiles are maintained with important information such as amenities, return guest information, complaints and personal requests.
Develops and maintains effective communication channels with all departments within the hotel.
Ensures that all Standards of Operating Policies and Procedures are adhered to.
Provides exceptional Concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services.

İş Tanımı

1. Knowledge

To have complete knowledge on the food, beverage, service available, preparation methods
To be aware of Raffles Hotel standards & policies.
To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

2. Service

Possess a pleasant personality and good manners so as to be presentable when conversing with guests and commands respect when dealing with staff
Work closely with the Lounge Manager to consistently increase the level of service and quality and variety of the food offered in the lounge.
Ensure all beverages and snacks are served according to the service standard.
Thank guests upon their departure from the outlet.
Learn to know individual guest names and remember their preferences to extend a personalized service.
To provide courteous and professional service at all times.

3. Operations

Ensuring that all guests are welcomed very warm and all guest entering the Lounge have access.
Handling Lounge guests’ check-ins, check-outs following service standards.
Refilling the Lounge’s inventory and all necessary equipment beforehand to ensure a smooth and quick service flow
Creating “Sparkle” experiences for the guests to make sure guest’s moments are turned into great memories.
Making sure all the equipment works properly and all wishes and needs of our guests are fulfilled.
Assigning guest rooms according to the special requests and needs of the guest.
Confirming first name, last name, number of nights, room type, day and date of departure and obtain a form of payment.
Providing detailed information about the hotel and the service hours of the Lounge
Escorting guests to their room and explaining the key features of the rooms.
Responsible to follow up the buffet arrangement, be ready for the breakfast service, prepare the soft drinks to be served at the breakfast. (When applicable)
Follow up the necessary ALL Safe checks (sanitizers, mask and wet wipes tray, etc.)
Complete the service at the required level.
The Buffet placement, changes and cleanliness will be followed.
Develop and maintain strong Guest Relations to ensure loyalty.
Is aware of and abides by all hotel policies, procedures & relevant legislations.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies to achieve the overall objectives of the position.
Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
Takes care of Lounge opening and closing on time.(all equipment, buffet and stewarding area)
Assists with the guest departure by confirming travel arrangements, liaising with the necessary departments.
Assists the Lounge Supervisor with the overseeing of the Lounge, Return Guest program, and VIP activities.
Ensures close coordination with all departments regarding Guest Services and VIP requirements.
Handles guest complaints in a professional manner, ensures some action is taken and reports to Lounge Supervisor.
Ensures all guests arrivals and departures in the Lounge are handled professionally at the Lounge.
Ensures that Lounge guests receive excellent service throughout their stay.
Ensures that guest requests are dealt with promptly, efficiently and effectively, including all follow up procedures.
Ensures that all guest profiles are maintained with important information such as amenities, return guest information, complaints and personal requests.
Develops and maintains effective communication channels with all departments within the hotel.
Ensures that all Standards of Operating Policies and Procedures are adhered to.
Provides exceptional Concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services.