Front Office Supervisor / Group Coordinator

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

What you will be doing:

• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions 
• Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards 
• Ensure that there is adequate staff coverage in the Lobby and the Reception at all times 
• Enrolls new Fairmont President’s Club members and updates certificate maintenance when applicable 
• And other tasks assigned by the superiors 

Qualifications

Your experience and skills include:

• Minimum of 2 year years experience in Front Office operations
• Service focused personality is essential 
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.