Full-Time Door Person

Company Description

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city.  Be a part of history, providing service to our guests in an iconic and luxurious setting.  We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Job Description

This role is pivotal in providing engaging, sincere, personalized service and is one of the first to greet our guests and one of the last to wish them a fond farewell. The Doorperson will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.

What's in it for you:

• $21.00/hour + tips
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

• To be an ambassador of the hotel, in and outside the work place
• To provide a personal service to all the guests, fully aware and following the hotel standards and procedures
• To ensure that all guests / visitors receive a warm welcome, cordially greeting them, helping them out from their car / taxi, opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay
• To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area
• To assist in securing taxis/transportation for guests/visitors
• To ensure that the privacy of the guests and the confidentiality of the information is respected
• To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost
• To assist the drivers, valet parking and bell attendants in the daily activity
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it
• To be aware of all VIPs visiting or staying in the hotel

Qualifications

• Guest services experience preferred
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
• Passion for guest service, strong guest service orientation and training skills required
• Excellent communication and customer service skills.
• Need a valid driving license
• Ability to work a variety of hours/days/holidays/weekends as business needs require
• Visa Requirements: Must be legally eligible to work in the United States.

Physical Aspects of Position (include but are not limited to):

• Must be able to stand on feet throughout the shift, with intermittent periods of walking;
• Must be able to frequently lift and carry up to 25 lbs at shoulder height;
• Must be able to occasionally push/pull up to 75 lbs
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS