Heart of House Porter

Company Description

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. 

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. 

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Job Description

An exceptional opportunity presents itself for a Heart of House Porter to join the Food & Beverage Department at Raffles London at the OWO.

Reporting into Heart of House Manager, you will be responsible for providing the appropriate support to the various Food & Beverage outlets and front of office.

 

Specifically, as the Heart of House Porter, your responsibility’s will include:

• All the areas that apply to BOH
• Maintaining of crockery, glassware, cutlery
• Maintaining stock of all items that relate to BOH.
• Understanding of the business needs
• Organising the BOH stores to an acceptable standard
• Managing of waste disposal and recycling
• Organising and cleaning of the loading bay
• Organising of deliveries and distributing them to the appropriate place.

 

Who are we looking for?

• A proven track record and ability to provide high levels of service under pressure
• Exceptional communication and customer service skills, both written and spoken
• An understanding and willingness to contribute to a 24h operational schedule when required.
• Good etiquette and presentation
• Good understanding of working in a department that provides assistance to multiple outlets
• Understanding of health and safety, food safety, and COSHH

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

 

What are the Raffles Values?

Be You:  Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:  Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:  Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:  Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:  Demonstrating care and responsibility within your role, to make a tangible impact on the business.