Front Office Trainee - SO/ Sotogrande
Cosa comprende il lavoro
SO/ Sotogrande is a tribute to fashion & design, gastronomy, wellness and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, turning it into an idyllic place where families and friends celebrate life, enjoy serenity and a healthy and contemporary lifestyle together.
It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 3,500 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 5 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.
Job Description
SO/ Sotogrande, a luxurious resort located in the beautiful Sotogrande, Spain, is seeking a friendly and enthusiastic Receptionist Trainee to join our team. This exciting opportunity offers a chance to kickstart your career in the hospitality industry while learning from experienced professionals in a dynamic environment.
- Assist in welcoming and greeting guests upon arrival, ensuring a positive first impression
- Learn to process check-ins and check-outs efficiently using the hotel's property management system
- Support the front desk team in handling guest inquiries and requests
- Assist in managing room assignments and maintaining accurate guest records
- Learn to handle basic administrative tasks, including answering phone calls and emails
- Shadow experienced staff to understand hotel operations and guest service standards
- Participate in training sessions to develop skills in customer service and hotel procedures
- Assist in promoting hotel services and amenities to enhance guest experience
- Learn to handle basic financial transactions, including cash handling and credit card processing
- Collaborate with other departments to ensure seamless guest experiences
Qualifications
- Agreement with the school is required
- Strong interest in pursuing a career in the hospitality industry
- Excellent communication skills in English and Spanish
- Basic computer skills and ability to learn new software systems quickly
- Customer-oriented mindset with a friendly and professional demeanor
- Ability to multitask and work efficiently in a fast-paced environment
- Basic organizational skills and attention to detail
- Flexibility to work various shifts, including weekends and holidays
- Positive attitude and eagerness to learn
- Dipartimento: Reception
L'azienda
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, Join us and become a Heartist®.
