Reservations Manager

POSITION OVERVIEW

The Reservations Manager oversees the daily operations of the reservations department and practices yield management strategies.

RESPONSIBILITIES

• The ability to work quickly in high-pressure environment and ability to handle stress.
• Handle guest complaints, keep reservation team and senior management well informed of any issues and action taken.
• Display a high level of integrity and professionalism at all times in dealing with guests and employees.
• Interview, hire and train new staff on the Reservations Team
• Train to ensure that all reservations staff is familiar with all suite categories, selling techniques, hotel facilities, services, promotions and activities.
• Select reservations staff, discipline and recommend termination as necessary and conduct performance appraisals.

QUALIFICATIONS

• Flexible schedule, including the ability to work evenings, weekends, and holidays as required.
• Positive, engaging, and energetic personality.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work under pressure and handle challenging situations with composure.
• Work in a safe, prudent, and organized manner.
• Ability to maintain a clean and professional appearance as per company policies.