Spa Concierge

POSITION OVERVIEW

The Spa Concierge with 730 Crown Spa LLC at Aman New York will meet and exceed guest expectations by providing efficient and courteous spa service in accordance with the company’s standards. The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, escorting guests, any POS sales including retail and checking in and checking out all guests in a professional manner.

 

This position has an hourly compensation rate of $31.29.

RESPONSIBILITIES

• Must follow all Standards and Procedures as taught by designated trainers, Lead Therapist or Spa and Fitness Management Team.
• Ensure a high standard of service is maintained throughout the Spa.
• Assist in the operations of all spa departments as required:
• Front Desk
• Spa Retail Area
• Relaxation Area
• Wet Area
• Fitness Center
• Spa Suites
• Report dysfunctional equipment to Spa Operations Manager.
• Maintain inventory of supplies for the operations of the spa reception.
• Maintain a high standard of appearance and personal hygiene following the uniform and grooming guidelines.
• Must attend all training courses as deemed necessary and must adhere to training as set forth by the Spa and Fitness Management Team.
• Must have the ability to courteously interact and answer all spa and hotel related questions with guests and colleagues.
• Greet all guests upon their arrival, give new guests tours of property, offer return guests "re-orientations,” and assist in the smooth flow of the guest journey throughout the day.
• Process incoming and outgoing packages, i.e., FedEx, UPS, etc.
• Aim to give each guest the best possible service, and make each guest feel important.
• Responsible for all administrative procedures to ensure that the spa is run professionally and in accordance with Health and Safety policy.
• Ensure that the reception area is tidy, clean and stocked at all times.
• Ensure the completion of confirmation phone calls for the next business day.
• Print confirmation letters and pull files for the next business day.
• To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.
• To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.
• To recognize the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the Spa Management Team.
• To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa.
• Must be a team player and assist all spa and hotel colleagues where necessary.
• To perform all opening and closing duties.
• To have a thorough understanding of Book4Time, all treatments offered in the spa and all retail products.
• Ensure a high knowledge of additional hotel services, Rooms, F&B etc.
• Support during all spa and fitness special events and activities as requested.
• Responsible for maintaining knowledge of all spa, fitness and member activities, spa treatments, spa products, fitness and wellness programs.
• Handle guest complaints and inquiries in a courteous and efficient manner, informing supervisor when required, to ensure follow through and the problems are resolved satisfactorily.
• All other responsibilities assigned by Management.

QUALIFICATIONS

• 2 years’ experience in a spa, luxury hotel environment, or similar setting preferred.
• Ability to stand for long periods of time.
• Open availability to work weekends and holidays.
• Positive, engaging, and energetic personality
• Able to be organized, manage time wisely and work with little to no direct supervision.
• Very high attention to detail
• Sensitive to cultural nuances
• Excellent communication skills, both written and verbal on English
• Able to handle a multitude of tasks in an intense, fast paced environment.
• Excellent people skills and the ability to work under pressure and with various stakeholders.
• Ability to maintain a clean and professional appearance as per company policies.
• Multilingual is a plus.